About The Role:

RWS provides interpreters and associated services across the globe to enable the clear communication and smooth running of meetings and events where participants communicate in a variety of languages.
We are looking for an Interpreting Manager to join our team to co-ordinate and manage interpreting projects, build strong customer relationships and help to grow the business. 

Responsibilities: 
* Liaising with new and existing customers on a day-to-day basis and responding to enquiries in a timely and efficient manner
* Building customer relationships and monitoring account activity for growth potential and any changes in sales patterns
* Co-ordinating and overseeing all stages of a project from initial receipt of request through to delivery of the project to the customer. This includes scoping, planning and managing the progress of projects, selecting resources, liaising with all parties, quoting in line with       target project margins, maintaining up-to-date records in our management systems and processing work in accordance with our Quality Management System
* Ensuring financials of projects are processed on a timely basis and prepared for invoicing
* Communicating and interacting with other members of the division and company & contributing to team meetings 
* Supporting other team members to allow them to perform and complete their daily project tasks and make recommendations and proactively support process improvements
* Working closely with interpreters and other suppliers to ensure excellent customer service for all projects
* Any other duties as may be reasonably required from time to time for the benefit of the business as a whole.

Requirements:
* Experience in the localization industry
* Excellent English communication skills (written and verbal)
* Experience delivering interpreting projects or event management 
* Ability to organise and co-ordinate travel and logistics arrangements 
* Proven customer service focus 
* Strong commercial skills
* Ability to prioritise and multi-task in a fast-paced, deadline driven environment
* Attention to detail and quality
* A team player and a good communicator
* Innovative mindset, always keen to implement improvements

Life at RWS:

We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch  

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.