When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Location/Division Specific Information
UnityTM Lab Services is division of Thermo Fisher responsible for providing onsite services at customers locations. We provide services at over 400 customer sites globally.
This position is located in Foster City, CA.

How will you make an impact?
As a Sr. Site Specialist, you’ll be a part of the important work being done in the lab by supporting and servicing our customers onsite increasing research operations productivity and supply chain efficiency.

What will you do?

• Inventory Management:
  • Stockroom / POU management, dispensing of product, and direction / coordination of affiliated stockroom activities.
  • Perform on-site program replenishments and disbursements.
  • Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, adjust reorder points as needed, and other functions according to customer requirements.
  • Remove cardboard and trash as needed (detrashing).
  • Deliver direct shipment orders to end users.
• Sourcing/Order Management:
  • Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders.
  • RiMS and eFinity interrelated ordering process. Placing daily orders in support of entire site.
  • Knowledge of placing orders, expediting, procurement and logistics is a critical part of this position.
  • Facilitate vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
• Assists in organizing the staff and workload to meet or exceed productivity performance standards for UnityTM Lab Services. Provides functional supervision to team members by performing site coverage as needed. May assist in the cross training of associates and the training of new hires.
• Directs the workflow of the team in support of contractual obligations and in line with established best practices.
• Acts as subject matter expert to answer employee, customer and sales representative’s questions and resolve problems. Expertise should include:
  • Detailed knowledge of customer pricing agreements and relevant systems
  • Work instructions
  • Standard Operating Procedures
  • Best Practices.
• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties.
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met.
• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
• Works effectively with a diverse cross-functional team.
• Access & utilize Thermo Fisher Scientifics’ Intranet and SharePoint document management system.
• Positively represent Thermo Fisher Scientific at all times throughout customer locations.
• Performs other duties as assigned.

How will you get here?
Education

• Must possess a minimum High School Diploma or GED.

Experience

• Demonstrated verbal, written and presentation skills
• 3-5 years of progressive relevant experience required
• Experience in laboratory setting or services preferred
• Experience in GLP/GMP environment a plus
• Proven excellence in customer service skills
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)

Knowledge, Skills and Abilities

• Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site.
• Must deliver excellent customer service to include maintaining a professional appearance at all times.
• Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
• Must possess the organizational skills to multi-task and meet deadlines as needed.
• Must be proficient with a computer and the Microsoft Office suite of software.

Working Conditions:

• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
• May be required to work independently at customer location.
• Extensive walking is required.
• May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).
• Must be able to lift, push and pull 50 pounds consistently.
• Must be able to use material handling equipment such as push carts and pallet jacks.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety glasses and/or safety gloves.
• Some areas require steel toe shoes, bump hats.
• Must be able to work overtime as required.

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.