Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup - Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services working at one of the most amazing workplaces on earth.

Your role and responsibilities:

Perform inventory and asset management, conference room preventative maintenance, and e-recycling
Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction
Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.
Deploy and recover laptop and desktop images
Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing
Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)
Utilize Inventory Data management software to maintain inventory accuracy and workflow
Contribute to large scale global projects as neededntory accuracy and workflow

Your experience and qualifications:

1-2 Years desktop support experience
Have good written and verbal communications skills
Able to work in a large team with minimal supervision
Capable of providing an outstanding user experience
Basic Inventory or IT knowledge
Can lift and carry 50 pounds or more of equipment safely, multiple times per day. Interest in new technologies and IT career path

Preferred (but not required) experience and qualifications:

You excel in a fast paced work environment.
You make sound decisions when faced with competing priorities.
You are results oriented and can identify the steps to be taken to achieve objectives.
Past business operations experience desired.
Some customer experience background a plus.

What can Astreya offer you?

Working with some of the biggest firms in the world as part of the Astreya delivery network
Employment in the fast-growing IT space providing you with brilliant career options for years to come
Introduction to the new ways of working and awesome technologies
Career paths to help you establish where you want to go
A company-wide mentoring program to advise you along the way
Online training courses through CBT-nuggets to upskill you
Performance management system to provide you with meaningful, actionable feedback
Dedicated management to provide you with a point of leadership and care
Internal promotion focus. We love to build people from within.
Numerous on-the-job perks
Peer Recognition
Market competitive rates and benefits

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.