To facilitate proper documentation and delivery of all customers’ orders on time.

Direct Reports (indicate number): 0

Sensitive/ confidential data handled:

Key Areas of Accountability:

• Ensure accurate & timely processing of customer sales orders by checking the completeness of the submitted documents (PO, PDR’s) to the warehouse. 
• Ensure that all free goods and price overrides are covered with approved Price Deviation Request.
• Ensure that all outgoing stocks are properly documented.  This includes all instruments/service equipment.
• Ensure that all commitments are fulfilled and stocks are delivered in good condition.
• Ensure prompt and accurate response to all internal and external customers.
• Prepares and process delivery discrepancy on a timely manner.
• Coordinate with Logistics team for timely delivery of items and update customer needs.
• Prepares customer master maintenance set-up form.
• Monitor individual backlog by checking pending orders/backorders to ensure timely and accurate entry of all orders.
• Prepares Purchase Requisition for warehouse and inventory (local purchase) requirements. 
• Monitors and follows-up all pending requests from Purchasing Department.
• Additional responsibilities include filing and continuous cross-training and uptraining in all forms of order entry.
• In-charge of maintenance of Distribution Section equipment such as invoice printer, photocopier, fax machines, etc.
• Preparation of weekly and monthly inventory report, including checking of pullout and deliveries in a weekly basis .
• Take lead in the monthly and annual inventory physical count .
• Take lead the inventory adjustment in system

Job Specification

Knowledge & Experience:

• Experience in Accounting and Inventory recon is a plus
• Knowledge and proficiency in Microsoft Office Outlook, Word and excel
• Must be detail oriented.
• 2-3 years of Customer service working with both and internal and external customers
• Attention to detail and accuracy
• Problem analysis and problem-solving skills
• Strong customer follow-up skills
• Interpersonal skills along with proven adaptability and initiative
• Demonstrated telephone and business email etiquette with the ability to communicate clearly both written and verbally
• Active listening skills
• Strong organizational and time management skills along with the ability to multi-task

Competencies required:

Core Competencies

• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment, adjusting effectively to work within new work.
• Teamwork - Working effectively and cooperatively with others, establishing and maintaining good working relationships with internal and external partners to facilitate the accomplishment of work goals.
• Initiative - Taking prompt action to accomplish objectives, taking action to achieve goals beyond what is required, being pro-active, originating action to improve existing conditions and processes.
• Integrity - Maintaining, promoting, and modeling social, ethical, and organizational norms, firmly adhering to codes of conduct and ethical principles.
• Innovation - Generating innovative solutions in work situations, trying different and novel ways to deal with work problems and opportunities.

Functional Competencies           

• Communication - Effectively conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Teamwork - Building partnerships and contributing to team success.  Working effectively with the team to accomplish organizational goals and taking actions that respect the needs and contribution of other
• Problem Analysis - Gathering and analyzing information correctly.  Consistently make sound decisions based on accurate data. 
• Recognition of Safety Needs - Clearly demonstrating awareness of conditions that affect associate safety.  Taking action to rectify safety hazards.
• Flexibility - Modified behavior appropriately to reach goals.  Used different behavioral styles to suit needs to situation.
• Tolerance for Stress - Always able to maintain effective performance under pressure and/or opposition to ideas.
• Motivation - Consistently displaying energy and enthusiasm due to personal desire to do well.

Minimum Qualification:

Bachelor’s degree in Commerce or Computer Programming.