Job Profile: Sr. Site Specialist (Order Management/Inventory Management)
 
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
 
How will you make an impact?
 
This position is primarily focused on the Customer Service and Order Management aspects of Managed Services and may include the following customer service aspects of Managed Services: order entry, order expediting, customer service call resolution, return goods authorization, processing of back orders, vendor and customer interaction, problem resolution, executing 3rd party & agent buys.
 
What will you do?

• Processes Customer Orders via fax, email, telephone, including special requests or special orders.
• Handles customer questions and issues, researches and resolves customer problems.
• Expediting backorders
• Tracing carrier shipments
• Providing proof of delivery
• Handling of broken product, missing product, short/over shipments, incorrect deliveries, other Carrier issues
• Product questions (specifications)
• Cross referencing/alternative/equivalents
• Product quality or packaging complaints
• Process customer returns and credits
• Daily review of EDI rejections
• Daily review of credit memos
• Capital equipment order entry
• Manages customer standing orders
• Manages an assigned dedicated account with special requirements
• Formats back order or other reports
• Completes customer pricing quotes via telephone, fax, email.
• Interacts with Sales Team to ensure regular communication on customer issues and sales leads

• ​High School Diploma

• Three to five years of relevant/progressive experience preferred
• Ability to read, write and speak English
• Customer focused: good interpersonal skills, enjoys interacting with people
• Communication Skills: verbal and written proficiency to concisely delivery a clear and accurate message
• Active listening skills: listen to customer requirements to understand root cause and mirror customer style
• Problem solving skills/questioning skills: Asks effective questions to find key indicators to resolve problem
• Decision making skills
• Organizational and time management skills
• Team player

• Office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
• May be required to work independently at customer location.
• Working conditions could require walking, standing, bending reaching, lifting or carrying objects that typically weigh less than 50 lbs.

 
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.