Why Join Us
Yotta’s huge fanbase has helped turn us into a globally ranked game developer with offices worldwide. Despite our success, at heart we are still players trying to create exciting and engaging, never-before-experienced games. That drive to make games that we want to play is what animates our well-resourced, ambitious, creative team members. Working together in a supportive, open workplace and taking cues from our gaming communities, we create products that entertain the world.

Job Responsibilities:
As Italian Game Customer Service you will be at the forefront of our games and responsible of our Italian market. You will help in creating the best player experience possible and support our awesome players! You will also be responsible for our player communities and popular social media platforms, as well as testing, gathering, analyzing and reporting valuable feedback in order to constantly improve the player experience.

What You’ll Be Doing:
1. Communicate online with players from Italian-speaking areas;
2. Manage game forums, email communication, and solve related problems;
3. Properly and promptly handle player complaints to effectively resolve player dissatisfaction;
4. Understand player needs and record their feedback;
5. Actively participate in process and business improvement efforts, and provide reasonable suggestions;
6. Support translation and localization from Chinese into Italian;
7. Complete other tasks assigned ad hoc.

Qualifications
We Expect You To Have:
1. Native speaker of Italian;
2. Fluent level of Chinese (HSK4-5);
3. Deep understanding of the Italian culture;
4. Passionate about video games and rich experience playing video games;
5. Good understanding of mobile games and especially SLG gameplays;
6. Experience or good sense of customer service;
7. Good communication skills (both written and oral in both Italian and Chinese) and good teamwork spirit;
8. Able to multitask, diligent and responsible.

Basic information:
Job type: Full-time on-site (no remote)
Location: SHANGHAI, Loushanguan Rd Line 2 Metro Station
Work Visa: Provided
Salary: 8k-13k RMB (depending on experience)
Working hours:
Monday and Friday 10am-7pm (including one-hour break)
Tuesday to Thursday 10am-9pm (including 2-hours break)
Weekend and holiday shifts

Yotta is committed to building an inclusive environment where creative professionals from a multitude of diverse cultural backgrounds collaborate to inspire audiences and each other. We are passionately supportive of equality in all its forms and never discriminate on the basis of race, color, religion, sex, orientation, identity, national origin, handicap, or any other category protected by applicable federal and state law.