Purpose:

• This position is a key contributor for all warehousing and distribution activities at the Hong Kong Regional Distribution Centre for J&J Consumer Eye Health and Surgical Vision businesses.
• This position will be enabling superior customer experience by providing operational oversight and maintaining service quality of the 3PL activities and the distribution costs. 
• She/he will also be involved in improvement initiatives and managing distribution efficiencies, more specifically, this position will be key in driving projects to further deploy the Hong Kong Regional Distribution Centre strategy focused on a superior customer experience, in line with the J&J Vision Deliver strategy.

Key Responsibilities:

• Responsible for daily operational management of distribution activities, but not limited to all the activities related to physical movement of products – freight, customs, warehousing, value-added services, order processing and transportation.
• Own all D&L operational and systems processes; provide training and issues resolution at RDC.
• Linking with internal stakeholders (Commercial team, Planning, Quality, Regulatory, Finance, Regional COE) and external stakeholders (3PLs, Freight forwarders, Custom Brokers) across the organization in order to achieve objectives
• Collaborate closely with Planning on capacity planning, new products, inbound volume
• Responsible for IMPEX and Trade Compliance for Hong Kong SV and CEH operations
• Act as SME for Hong Kong Regional Distribution Singapore Center in cross functional teams, both local as well as regional.
• Responsible to prepare and monitor the distribution scorecard, containing metrics such as OFR, OTS, OTD, OS&D and Perfect Order. Facilitate MBR and QBR to track performance of the 3PL vendor.
• Identify distribution best-practices, lead and manage continuous improvement projects with 3PL partners.
• Ensure all distribution activities comply with FCPA, HCBI, SOX guidelines, J&J Quality standards and local regulations such as customs and other trade compliance related matters.
• Work with quality team to meet quality requirements in Inbound and Outbound process; ensure DELIVER operations meet QA requirements
• Work on creation, change management and timely closure of all quality related actions e.g. SOP, WI, NCR, Change control
• Customer Complaints Handling: complaint logging, following up with operation team investigation and Complaint Closure.
• Internal stakeholder complaints management and driving the closure of each of the concerns by the internal stakeholders.

If you are keen to take up the challenges, please go to www.careers.jnj.com, search 1905777801W and apply and submit your detailed resume (stating both your current and expected salary).

Personal data provided by job applicants will be used for recruitment purpose only.Candidates who are not being invited for interviews within four weeks may consider their applications unsuccessful. All applications will be kept for maximum of six months as future reference for similar openings.