Career Category

Job Description

Job Summary

• Manage medical information (med info) staff as well as day-to-day operations of the Regional med info contact center provider and other med info vended Intake suppliers
• Drive medical information digitization via automation of query handling and AI-driven analytics to enable rapid generation of insight
•  Point of Contact for Regulatory Agency Audit inspections for med info Call Centers
• Ensure service levels (targets for handling, turnaround, efficiency, and quality) and customer expectations are met
• Enhance and implement both quantitative and qualitative med info KPI measurement s
• Perform effective capacity modeling and management to ensure appropriate staffing and resources at all suppliers
• Set up and conduct periodic performance reviews to include formal quarterly business reviews
• Review and approve monthly invoices and track spend against budget
• Ensure appropriate staffing, training, and conduct monitoring of vended staff
• Liaise with internal and cross functional partner (Safety, Quality, Commercial, IS) to gather information and resolve issues
• Maintain up-to-date knowledge of industry developments and benchmarks
• Strategic Planning and execution of department goals in alignment
  with key strategic initiatives.
• Respond to complex medical inquiries in a timely manner:
• Conduct comprehensive literature searches, critically appraise and distill the
  information, and effectively communicate a response to customers’ inquiries
•  Identify and collect information specific to reported adverse events and document
  appropriately
• Develop and maintain scientifically rigorous Medical Information materials
  (standard responses, FAQs, response documents, etc) for assigned product portfolio
•  Keep abreast of industry trend and technology revolution to provide HCP- and patient-centric med info offerings
• Provide monthly reports/presentations to cross functional teams
• Work with vendors and consultants to ensure quality of responses
• Participate on new product launch teams, Authority Triage, responses

Basic Qualifications

• PharmD, BScPhm, MD, or PhD or BSc/MSc in a biological science
• 8+ years Medical Information and digital experience

Preferred Qualifications

• Doctorate degree (Pharm.D.)  
• 3+ years’ experience including driving disruptive digital solutions
• At least 2 years’ experience within biotechnology, pharmaceutical and or/healthcare environment
• Directly related experience in managing people & projects, and with project management tools and processes
• Experience working with other functions within Medical Affairs or Clinical Development
• Experience working with cross-functional teams in a matrix environment
• This role requires an experienced digital project manager who is used to working in
  a fast-paced environment

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics. This approach begins by using tools like advanced human genetics to unravel the complexities of disease and understand the fundamentals of human biology.

This role can be based in Hong Kong, Singapore or Sydney depending on the candidate’s current location.

Join Us

If you're seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you'll find it at Amgen.

Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics. Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win. Together, we live the Amgen values as we continue advancing science to serve patients.