Japanese/Vietnamese/ThaiCustomer Service
Beijing Internet Qixin Information Technology Co., Ltd. Guangdong BranchFoshanUpdate time: December 27,2024
Job Description
Roles & Responsibilities:
Routine:
1. By answering daily incoming calls from users in Vietnam/Thailand/Japan and business
inquiries from banks.
2. Deal with inquiries about the progress of express remittance from the four major banks,
understand the needs of customers, provide customers with correct consulting services and
professional solutions.
3. Make necessary outgoing return calls for the problems that cannot be solved in time.
4. Update timely with new business knowledge to provide customers with quality professional
service.
General Security Responsibilities:
Comply with the Information Security Policies and Procedures of TP.
Ability to maintain excellent levels of confidentiality and data security standards. Additionally,
adherence to company policies, code of conduct.
Specific Security Responsibilities:
Understand and Comply with Information Security Policies and Procedures, and report all
security incidents.
Protect the information entrusted to you.
Comply with the Internet Code of Conduct and customer information and Data Security Policy.
Comply with the Confidentiality Agreement.
Requirements：
1. High school education or above, fluent in local Southeast Asian language/Japanese.
2. Good at communicating with people, have a strong language expression and organization
ability, be clear and articulate.
3. Good English skills, CEFR B1 certificate.
4. Good problem solving skills, customer service skills, active listening, can effectively identify
customer needs and provide solutions.
5. Strong willingness to support customers on the basis of recognizing the project brand.
6. Able to solve problems for customers in accordance with company policy.
7. Recognize customer service industry.
8. Demonstrates good empathy.
9. Organized and pays attention to details.
10. Able to work independently and achieve expected results, able to handle complex work
tasks.
11. Familiar with computer and office software.
12. Typing speed of 35 works/min or above.
13. Be able to work flexible hours.
14. Have basic math skills.
岗位：汇款平台客服岗位
【岗位职责】
1.接听由越南/泰国/日本用户日常的呼入电话，回答银行的业务咨询；
2.关于四大银行特快汇款的进度查询，了解客户的需求，向客户提供正确的咨询服务，提供专业的解决方案；
3.对电话中无法及时解决的问题进行必要的呼出电话回访；
4.及时学习新的业务知识，为客户提供优质专业的服务。
【任职资格】
1.高中或以上学历，流利的东南亚当地语言/日语
2.善于与人沟通，有较强的语言表达组织能力，口齿清晰
3.良好的英文能力，达到CEFR B1水平
4.良好的解决问题能力、客户服务能力，积极聆听，可以有效识别客户需求并且提供解决方案
Routine:
1. By answering daily incoming calls from users in Vietnam/Thailand/Japan and business
inquiries from banks.
2. Deal with inquiries about the progress of express remittance from the four major banks,
understand the needs of customers, provide customers with correct consulting services and
professional solutions.
3. Make necessary outgoing return calls for the problems that cannot be solved in time.
4. Update timely with new business knowledge to provide customers with quality professional
service.
General Security Responsibilities:
Comply with the Information Security Policies and Procedures of TP.
Ability to maintain excellent levels of confidentiality and data security standards. Additionally,
adherence to company policies, code of conduct.
Specific Security Responsibilities:
Understand and Comply with Information Security Policies and Procedures, and report all
security incidents.
Protect the information entrusted to you.
Comply with the Internet Code of Conduct and customer information and Data Security Policy.
Comply with the Confidentiality Agreement.
Requirements：
1. High school education or above, fluent in local Southeast Asian language/Japanese.
2. Good at communicating with people, have a strong language expression and organization
ability, be clear and articulate.
3. Good English skills, CEFR B1 certificate.
4. Good problem solving skills, customer service skills, active listening, can effectively identify
customer needs and provide solutions.
5. Strong willingness to support customers on the basis of recognizing the project brand.
6. Able to solve problems for customers in accordance with company policy.
7. Recognize customer service industry.
8. Demonstrates good empathy.
9. Organized and pays attention to details.
10. Able to work independently and achieve expected results, able to handle complex work
tasks.
11. Familiar with computer and office software.
12. Typing speed of 35 works/min or above.
13. Be able to work flexible hours.
14. Have basic math skills.
岗位：汇款平台客服岗位
【岗位职责】
1.接听由越南/泰国/日本用户日常的呼入电话，回答银行的业务咨询；
2.关于四大银行特快汇款的进度查询，了解客户的需求，向客户提供正确的咨询服务，提供专业的解决方案；
3.对电话中无法及时解决的问题进行必要的呼出电话回访；
4.及时学习新的业务知识，为客户提供优质专业的服务。
【任职资格】
1.高中或以上学历，流利的东南亚当地语言/日语
2.善于与人沟通，有较强的语言表达组织能力，口齿清晰
3.良好的英文能力，达到CEFR B1水平
4.良好的解决问题能力、客户服务能力，积极聆听，可以有效识别客户需求并且提供解决方案
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