We are currently looking for a Client Support Engineer in Shanghai to insure customer success into deploying Horizon Software’s solutions.

The job responsibilities will include, without being limited to, the following :

• Establish direct contact with the customer and are the guarantor of the proper use of the software
• Analyze complex problems or incidents by bringing your enthusiasm and creativity to customer service
• Be a project manager: Manage and coordinate the implementation phase of the product or new functionalities at the customer
• Support customer requests until their resolution or escalation
• Communicate with project management teams, quality and IT development if needed for monitoring Customer incidents and requests

Skills and Requirements :

• Interest in a financial trading support environment
• Bachelor or Master’s degree in Computer Science or Software Engineering
• Excellent interpersonal and communication skills
• Knowledge of electronic trading is a plus
• Working knowledge of automated or algorithmic trade designing or support is definitely a plus
• Knowledge of Linux operating systems and system administration is definitely a plus
• Basic knowledge of any OO languages and SDLC experience is a plus