• Provide first step awesome customer service while providing “wow” experience to the company’s clients by chat, e-mail and phone.

通过在线交流，邮件及电话的方式给客户提供满意的服务。

• Identifying and assessing customers’ needs to achieve satisfaction.

识别客户的需求并提供满意的服务。

• Provide accurate, valid and complete information by using the right methods/tools.

通过合理正确使用工作平台及工作方式，为客户提供准确，有效及完整的信息。

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution; Keep records of customer interactions, process customer accounts and file documents.

在规定时间内处理客户投诉，提供解决方案；跟进问题直到解决。记录与客户的交流，处理客户账户，并存档。

• Compliance task. verification, verify and define customer’s identification documents in Backoffice

合规工作：验证客户的注册资料。

• Special task. Other client facing related task and supporting project.

其他客户服务相关任务和支持工作。

Qualifications

任职资格

• Good level English (read, speech and written).

良好的英文能力。

• Service oriented with great inter-personal skills, patient.

良好的人际交往能力，服务意识，有耐心。

• Problem solving skills/analytical ability.

问题分析，解决的能力。

• Must be a Team Player.

良好的团队合作意识。

• Ability to work under pressure and in a demanding environment. Multi task and agile

良好的抗压能力，并能同时处理多任务的能。

• Familiarity with MS O.S, M.S Office, mobile and the internet world.

熟悉办公软件。

上班地址：上海市普陀区