Junior Executive
AIA CareersColomboUpdate time: October 14,2021
Job Description
Bring your career aspirations to life with AIA!
To provide excellent customer service through information and solutions to the callers who are interacting with the Life Call Centre.- Taking outbound calls
- contacting customers for welcome call
- Monitoring & guiding the team to handle complaints / negative feedback/ enhance the customer base via incoming calls
- Training & Development of Team members on Product knowledge and processes
- preparing monthly rosters –Inbound (weekend/two nights in weekend)
- Checking Call quality
- Preparing relevant Management Information
- Upgrading procedure manualRecord keeping according to the day today changes
Build a career with us as we help our customers and the community live healthier, longer, better lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
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