Bring your career aspirations to life with AIA!

To provide excellent customer service through information and solutions to the callers who are interacting with the Life Call Centre.

Responsibility and accountability to answer inbound calls

• Answer 80% of inbound calls within 20 seconds (Inbound SLA)

• Providing 100% accurate information to customers

• Responsibility to reduce number of abandon calls while maintaining 0 number of alert timeouts

• Maintain the average Handling time (AHT), Increase the no of calls answered, Enhance the service level, Improve the accuracy & quality of the call, enhance knowledge (Product/Technical / Process/Systems), Reduce the Not Ready Time

• Ensure to attend customer call backs on time/complaints/ Negative feedbacks/ Requests within the service standards

• Forward customer requests to relevant departments if and when necessary and follow up until it is completed

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.