Bring your career aspirations to life with AIA!

Responsible for running the operations and implementing process improvements of the customer contact centre

• Plan and monitor contact centre activities
• Analyse and measure the effectiveness of existing processes and develop sustainable and quantifiable process improvements
• Develop contact centre staff through continuous review, feedback, and on-the-job training
• May manage contact centre vendor in the case where the contact centre is outsourced

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.