RWS

RWS Holdings plc is a unique, world-leading provider of technology-enabled language, content, and intellectual property services. Through content transformation and multilingual data analysis, our unique combination of technology and cultural expertise helps our clients to grow by ensuring they are understood anywhere, in any language.  

Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content.  

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.  

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).  

For further information, please visit: RWS  

Job Purpose

Working as a part of the global Sales Operations team, the Junior Operations Analyst will demonstrate integrity and excellence in the provision of support to the Commercial organisation.

The Junior Operations Analyst role will primarily revolve around the calculation, administration and communication of the commission and bonus plans for the global Commercial organisation and will work closely with other departments such as Sales and Finance to ensure that all activities are completed to a high degree of accuracy. The role will also have involvement in in ongoing Commercial reporting requirements as well as helping to maintain dashboards on our BI system (Sisense). The team has a reputation for high standards and high-quality data provision, and this reputation needs to be maintained at all times.

The Junior Operations Analyst is expected to continually evaluate the tasks they undertake and to look for opportunities to improve existing processes.  The Junior Operations Analyst will be expected to work as a member of the wider Sales Operations team to implement new ideas and initiatives that support the efficiency of the Commercial organisation.

Key Responsibilities

• Calculate regular commission and bonus payments and work to strict deadlines to ensure that payments are submitted to payroll on time for processing.
• Communicate targets and compensation statements in a timely manner.
• Manage and respond to queries promptly and professionally.
• Production and collation of all compensation related documentation.
• Prepare and maintain dashboards and reporting in various platforms.
• Ensure the integrity and consistency of corporate data.
• Prepare and distribute various reporting across the Commercial organization.
• Review team processes and own work methods with a view to improve efficiency and effectiveness of allocated tasks.
• Create and maintain strong relationships within the Commercial organisation and across the business.

Skills & Experience

• Highly numerate with excellent attention to detail.
• Strong Microsoft Excel skills.
• Able to thrive under pressure in a busy environment.
• Flexible “Can do” attitude.
• Organized approach to all tasks.
• Good team player with the ability to work on own initiative as required.
• Ability to communicate confidently.
• Excellent time management and deadline oriented.
• Experience in working with large volumes of data.
• Experience with Salesforce Lightning or other CRM systems.
• Knowledge of and experience with Business Intelligence platforms (e.g. Sisense).
• Previous experience is a fast-moving, sales orientated company.
• Strong business acumen.
• Educated to degree level.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.  

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.