About The Role:

The Sales Operations Department provides operational support and strategic support to global sales teams and provides the critical link between sales and finance. This role will primarily revolve around two key areas within RWS’s sales division: reporting and data quality. The team works closely with many cross functional departments to ensure all activities are completed to a high degree of accuracy. The team has a reputation for high standards and high-quality data provision, and this reputation needs to be maintained at all times.

 

There are many operational processes now in force in the department. It is the role of the Junior Operations Analyst to work with these processes to ensure that the Operations team deliver high quality support to the Commercial organisation throughout the entire sales cycle, including an effective forecasting process through to detailed insights on our closed data. The successful candidate will partner with sales leaders across the business and review existing Key Performance Indicators (KPIs) and identify new ones that will provide insights necessary to improve the overall success of the business.

 

The department must be able to scale effectively as the business grows while maintaining tight control on costs. The Junior Operations Analyst is expected to continually evaluate the tasks they undertake on a regular basis and to look for opportunities to improve existing processes and to discuss these with the Global Business Operations Director and to work as a team to implement new ideas.

 

Key Responsibilities

• Ensure the integrity and consistency of corporate data
• Collaborate with senior stakeholders to implement strategic projects and transformational initiatives
• Prepare and maintain dashboards and reporting in various platforms  
• Provide insight and actionable analysis and recommendations
• Support sales leaders in producing forecasts and reporting
• Review team processes and own work methods with a view to improve efficiency and effectiveness of allocated tasks
• Assist in the production and collation of all compensation related documentation
• Understand foundational skills to Sales Order Processing

 

 

Technical and Personal Skills

Essential

• Highly numerate with excellent attention to detail
• Strong Microsoft Excel skills
• Able to thrive under pressure in a busy environment
• Adaptable to quickly changing business requirements
• Organized approach to all tasks
• Good team player with the ability to work on own initiative as required
• Ability to communicate confidently
• Excellent time management and deadline oriented 

Desirable

• Experience in working with large volumes of data
• Experience with Salesforce Lightning or other CRM systems
• Knowledge of and experience with Business Intelligence platforms (Power BI, Tableau, Sisense)
• Familiarity with sales KPIs
• Previous experience in a fast moving, sales orientated company
• Strong business acumen
• Educated to degree level

 

 

Life at RWS: 

We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch. 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy, and we will adhere to the highest standard.   

Equal Opportunity: RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.  RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.