Personal Shopper- NET A PORTER

The Business:

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000. Since June 2018, the Group is subject to the management and coordination of Compagnie Financière Richemont S.A.

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER , and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”.

Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 3 million high-spending customers generating around 1 billion visits worldwide. The Group has offices and operations in the United States, Europe, Middle East, Japan, China and Hong Kong and delivers to more than 180 countries around the world.

The Role:

We are seeking a Personal Shopper based in Hong Kong to join the growing global Personal Shopping team. The role is primarily sales orientated, and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs – where ever they are!

You Will:

Sales:

• Proactively target and build personal relationships with high value customers in the APAC region
• Develop an understanding of your customers’ fashion and lifestyle preferences
• Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
• Ensure that sales leads are identified and prioritised in your daily workload
• Maximising the use of the technology available to meet your sales targets

Customer Relationship:

• Optimise every opportunity to grow customer base and acquire new high value clients for your personal shoppers
• Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper
• Demonstrate exemplary standards of customer service at all times and to all customers (internal and external), in line with brand and department standards

Teamwork:

• Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists
• Support your team members in their absence to ensure customer service is never compromised and sales are not lost
• Partner with the customer care team at the Distribution centre to ensure VIP customers issues are resolved swiftly and satisfactorily

Customer Campaign:

• Participate in EIP customer and marketing / partnership events as required
• Together with your manager or personal shopper, entertain high profile customers and conduct one to one appointments

You Have:

• 2-5 years of experience in customer-facing roles, experience in customer service or fashion retail sales is not a must but an advantage
• Proficient in MS office, including MS Word, Excel, Power and Outlook
• Extensive knowledge and interest in the current trends and fashions within ladies wear
• Ability to work hard and play hard, as part of a growing team
• An eye for detail and good organisational skills is essential
• Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
• You will need to be able to write and speak English and Mandarin fluently, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in all languages
• Feel comfortable to use English in daily work-related communication
• Numerate with strong computer literacy, particularly in excel and outlook
• Must have the confidence to contribute ideas to the working processes at NET-A-PORTER / MR PORTER – even those outside your day-to-day remit

Net-A-Perks

Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER Group:

• Our famous Staff discount
• Exclusive staff sales

• MPF
• Multi-purpose insurance

To Apply:

From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and evolutionary.

If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV

YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.

For further information: www.ynap.com | LinkedIn: YOOX NET-A-PORTER GROUP | Twitter: @YNAP | Instagram: @YNAP|