At AIA we do things differently to make a healthy difference in people’s lives. That difference starts with every individual at AIA. We provide an environment and culture that helps our people live well and enjoy a meaningful life, at work and at home. We’re serious about helping people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. If you want to make a healthy difference everyday - for yourself and others - then we want to hear from you.

The opportunity:

The Savings and Investment team is responsible for the processing and administration of member’s policies, including contributions, redemptions, claims, account alterations, and transaction statements. In this role, you will support the team in the administration of Benefit Payment processing, rollover processing and collating exit documentation for members. This is a 6-month contract and we are accepting applications from Sydney.

To do this successfully you will:

• Process Benefit Payment redemption requests across a range of products and systems

• Ensure that all customers’ requests are actioned within service levels and within agreed quality and efficiency benchmarks

• Support with the collating of documentation, physically sorting collating exit paperwork, ensuring that this is done with attention to detail and care to ensure no data breaches occur

• Produce quality correspondence across a range of products, in accordance with all compliance, legislative and procedural requirements

• Work from the perspective of the customer/client

• Consistently display behaviours that encourage collaborative working relationships and a strong performance culture.

• Pro-active development of skills to perform current duties competently and for future career progression

• Ensure that all customers’ requests are actioned within service levels and within agreed quality and efficiency benchmarks

Successful applications will demonstrate:

• Strong customer focus

• Experience working in a time demanding and process driven environment

• Highly organised with the ability to prioritise work activities and effectively allocate tasks

• Ability to work in a team environment collaboratively

• Ability to work under pressure and meet targets

• Be able to effectively with compassion and care handle customer complaints 

• Excellent oral and written communication skills

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Career development through internal mobility opportunities

• Work for a business helping millions of Australian’s and make a difference to someone’s life everyday

• Access additional leave days a year to recharge and refresh yourself

• Enjoy wonderful Health and Wellbeing initiatives that support you

• Work with supportive and inclusive managers

• Flexible working arrangements

Applications close on 1st December 2021.

Recruitment Agencies: Our Talent team does not require any recruitment agency support.

Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:

Emily.Vegas@aia.com

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.