The Compliance AML KYC Client Executive Manager is responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Support the Operations Manager in leading a team of Client Executives processing KYC renewals
• Provide a point of contact for escalation cases as assigned by the Operations Manager and be a visible and active partner with internal business clients requiring attention to their records population
• Track and review aging of inventory of records, leveraging available MIS to take actions to address delays or peaks and troughs in volumes
• Support senior case managers in queue management
• Add additional focus to quality reviews ensuring all quality feedback is used, communicated and actions taken to reduce rework
• Partner with Coverage and Compliance leads ensuring a sense of urgency to deliver on the operational goal of 100% on time renewal
• Point of escalation for Team being responsible for operational results
• Manage relationships with Coverage teams and Compliance for the region
• Work with Operations Manager on goal setting, performance management planning/implementation and one to ones
• Collaborate with coverage and compliance teams globally in the completion of the KYC Record
• Ensure that maker-checker processes are observed with appropriate controls. Ensure quality and coaching needs for team are identified and addressed
• Communicate and coordinate with regional and global senior management as well as partners from coverage, compliance, legal, risk, and operations for various products
• Champion process design and management for department
• Oversight for adherence with Citi and regulatory policies and procedures as well as operational discipline, standards, controls & processes
• Management of ad-hoc departmental projects as assigned
• Maintain a workforce with capability to execute flawlessly
• Work with Operations Manager to develop team members in line with versatility matrix & team needs

Qualifications:

• 5-8 years of experience in banking or financial services
• Experience in Compliance (AML/KYC) function or Control/Risk
• Knowledge of AML policies and regulatory requirements an advantage

Education:

• Bachelor's degree/University degree or equivalent experience

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK

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