The KYC Documentation Senior Manager will be responsible for managing the NAM KDG team in accordance with applicable KYC Operations processes, standards, controls and operational disciplines.

• Manage NAM KDG team leads in accordance with globally consistent KYC Operations and KDG standards ensure maximum production is maintained at all times across the site
• Ensure applicable operational disciplines are implemented and followed by the NAM KDG team
• Ensure performance standards and SLAs are met and if possible exceeded
• Point of escalation for NAM BCMA business and compliance for countries of responsibility
• Ongoing management reporting to senior management within ISG Operations
• Achieve operational goals set, and deliver against agreed targets in terms of quality and productivity.
• Develop, maintain and review workforce with capability to execute flawlessly
• Propose organizational and IT changes to improve efficiency
• Ensure knowledgeable staff and continuous development plans in place for team
• Manage people strategy initiatives throughout the region (e.g. development plans, talent management)
• Setting, monitoring and achieving operational goals for the organization in accordance with global objectives, and delivering against agreed targets in terms of quality, productivity for the region
• Ensure robust training program in place to ensure staff is well versed in policy and regulations.
• Partner closely with business partners to ensure items with business owners are escalated and executed against
• Oversight for the timely and accurate MIS reporting of processing / escalation metrics for department
• Assist with coordination of periodic quality testing as required (MCA, Peer reviews).
• Assist with the preparation for audits– both internal and external regulatory reviews.
• Ensure best practice and consistency of approach across the NAM KDG team in line with Global KDG

• Implement globally consistent procedures to ensure best practice

• Qualifications:

  The ideal candidate will have the following attributes and qualifications:

• 10+ years of professional work experience, with a significant component of this within financial services
• Client management experience preferred;
• Experience working within AML, KYC
• Comprehensive knowledge of full KYC lifecycle
• Strong knowledge of AML Policy
• Skills:
• Experience working in a global, dynamic environment;
• Ability to work independently and under pressure to manage deadlines
• Innovation and change management implementation
• Strong influencing and leadership skills
• Excellent verbal and written communication skills
• Superior planning & organizing skills
• Excellent workflow management skills / experience
• Virtual /remote management
• Excellent leadership and motivational skills
• Proficient use of Microsoft Applications ( Word, Excel, Access, PowerPoint,)

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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - US

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