Eaton’s Haina DR is currently seeking for a Representative SLS.Customer Support to join our team. PRIMARY FUNCTION: The Key Account Customer Service Representative is responsible for managing business interactions and relationships with Strategic customers. Achieve customer satisfaction, manage performance against customer requirements in accordance with contract. Serve as a primary communication internally and externally to fulfill contract obligations meeting quality, cost, and on-time delivery as well as additional growth opportunities and strengthen customer loyalty. ESSENTIAL FUNTIONS: Serve as the primary source of contact for assigned Strategic Customers related inquiries and represent the voice of the Strategic Customers. Manage all aspects of the Strategic Customer relationship and daily interactions. Support Order Management to ensure accurate and timely Order processing and returns. Understand all executed contract terms for assigned Strategic Customers through collaboration with Contracts Team. Monitor existing contracts for compliance relative to delivery requirements. Develop and maintain Strategic Customer specific manuals, as well as key contractual elements. Negotiate and manage changes in Strategic Customer demand to ensure accurate flow down in support of on-time delivery. Follow up on quotes and monitoring quotes Maintain knowledge and train others to navigate and manage Strategic Customer schedules and portals Work closely with Accounts Receivable and Strategic Customers for quick resolution to contested invoices and deductions. Know and apply all terms of Long-Term Agreements for assigned Strategic Customers. Develop and maintain Strategic Customer information documents for other team member’s use. Work closely with operations and supply chain to ensure Strategic Customer On-Time Delivery Proactively monitor Strategic Customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent Strategic Customer needs. Analyze and Problem solve Strategic Customer specific performance issues Develop an internal support plan to meet all Strategic Customer performance expectations and requirements. Perform all Inside Sales tasks including Account creation. #LI-AR7 Qualifications SPECIALIZE KNOWLEDGE: Basic Qualifications: Bachelor’s Degree in Business, Marketing, related or approved field from an accredited institution required. 2-3 years of experience in customer service, contract administration or related experience. Legally authorized to work in TBD without company sponsorship Relocation benefits are not provided for this role. Only local candidates residing within 50 miles of TBD will be considered Position Criteria: Ability to train others and work in a team-oriented environment Strong communication skills and interpersonal skills to support internal and external contacts within a multi-cultured environment Demonstrated experience working with MS Office software package Analytical skills and detail-orientation. Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner Must be able to travel up to 10% of the time Customer service skills and aptitude Preferred Qualifications: Work experience with SAP and/ or MFG Pro Work experience in a customer support role for technical products Experience with preparing quotes Proficiency or knowledge of ERP systems. Prior experience with customer portals. Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Sales Region: Latin America Organization: AER ITD Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 10 % of the Time