Task Description
- Maintain the business processes and SOP based on Operation business. 
- U pdate all processes map and SOP when there is any business or system changes. 
- Closely communicate with internal BU teams, training team and vendor management team to regularly review the processes and SOP, ensure all the documents are accurate and up to date.
- Ensure the updated information is communicated to internal BU and outsourced vendor in time.
- Ensure the processes and SOP are in compliance with corporate policy, guidelines and legal requirements. 
- Prepare and maintain the knowledgebase content in Knowledge base system. 
- Involve into projects which need SOP/knowledgebase creation and updates.