We are looking for L1 Laptop/ Desktop Support Engineer for one of our prestigious client located in Shanghai – Pudong, China

Below is the job details for the same. If it is suitable for you or any of your colleagues/friends, please revert with the updated CV in English and below details:

Location: - #118 De Lin Road, Wai Gao Qiao Free Trade Zone Pudong

Total Years of Exp:

Total Years of relevant exp in L1 laptop/Desktop support:

Current salary:

Expected salary:

Notice/How soon you can join if you are interested in this role:

Are you a local Chinese?

Are you fluent in Chinese language and English?

Job Designation: L1 laptop/Desktop Support Engineer

Job Location: #118 De Lin Road, Wai Gao Qiao Free Trade Zone Pudong

Job Description:

Core skill set:

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support.
• Printer hardware support and managed print services.
• Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
• IMACD function including installation and decommission
• Backing up and restoring user data, settings and associated systems administration activities
• Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
• Assist on Incident and Problem management activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
• Performing asset verification activities as needed and keep inventory database up to date.

• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.

Non-Technical

• Good Customer management skill.

• Good in oral and written communication.

• Able to interact and work with customer at different levels.

• Self- Driven and result oriented.

• Really passionate about the work.

• Local language knowledge is preferred.

上班地址：#118 De Lin Road, Wai Gao Qiao Free Trade Zone Pudong