Position Description: Lenovo is more than a global technology company. We’re a leader in genuine innovation, dreaming up  and building  the technology and services that enable and inspire progress around the world. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. We’re proud of what we’ve created already and even more excited about where we’re headed. No matter what team you’re part of, from marketing to IT, this is the type of place where you can create real impact. Overall Description: Drive regional field services providers performance improvement, lead the team in charge of helping and supervising the country Authorized Service Providers (ASPs) in achieving the SLAs and KPIs required by contract. Actively lead and coach cross-functional project teams in the application of process improvement, project and change management best practices. Interacts with external customers, including speaking with customers, monitoring performance reports and communications. Measurement: Performance metrics include On Time Response, Repeat incident rate, Reduce parts per incident, and Customer satisfaction scores. Detailed Role Description: Work with his team in analyzing at cases and surveys at macro level in order to detect issues with ASP’s performance. Control ASP’s SOW ; renewals, penalties, control of  new negotiations documentation. Owner of the pay per performance process for Field Services Providers. Support his team on BMS with main retailers and corporate clients to guarantee an accurate customer service Create monthly FS regional metrics reports to present in the WW meetings. Control country service delivery operation trough the accomplishment of the KPIs (Turn Around Time, Repair Return Rate, Customer Experience Indicators) Interact with regional services team, finance, procurement, sales, operations, finance, other members of the regional services operation department and field services suppliers while working to secure an appropriate management and achieve business goals. Articulate the objectives of an assigned program/project as they apply to the attainment of organization & individual objectives. #### Position Requirements: 7-10 years of experience in similar roles in the industry. Strong experience in managing repair service vendors. Strong Leadership and communication skills. Bachelor’s Degree in Electronics, Industrial, Administration or System Engineering. Strong knowledge of services operations and Customer Satisfaction. Good written and Fluent spoken English. Must be able to work well with people in other countries. Preferred Education: Project Management post degree. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.