Position Description: Lenovo Latin America Spanish (LAS) Services Operations Project Manager will be responsible for strategic Project Management Office & improvement initiatives. Our ideal candidate will be a leader who can build strategic initiatives also support the execution in collaboration with all the service towers. Job Responsibilities: • Represent LAS services at WW level for BMS Business Transformation (BT) • Propose and execute initiatives to improve services operations indexes across LAS services organization • Lead project management to support of cross-tower initiatives aligned with services strategy (cost reduction, operational efficiency and CX improvement) • Establish monthly BMS to control project´s deployment • Be an influential leader to facility the implementation of strategic initiatives that involve different teams (break silos) • Drive initiatives to decrease annual spend on Services Operations budget • Define BT strategy to assure the development and maintenance of operational dashboards, RPA, and system support • Be a leader to ensure proper repair order flow to satisfy warranty, dealership and business office requirements #### Position Requirements: Minimum Requirements: • A Bachelor’s degree in a related field • At least 5 years of experience in Project Management, IT Services or Service Delivery. • Proven ability to support and deliver IT Services business with hands-on experience and deep knowledge of Project Management and Service Management. Preferred Qualifications: • Strong knowledge of operations and support processes, which includes: o knowledge of warranty service process and policies o Principles and processes for providing customer services o Call center support flow and case agent management o Knowledge of CRM flow related with service support o Understanding of financial statements, NBMC accruable & non accruable spend • PMP certification • Proficient English and Spanish We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.