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• Prepares management reports and dashboards for performance reporting and to facilitate management decision-making.
• Provide meaningful analysis in regards of resource planning based on changes in operating environment i.e. SLA change, system change, campaign support, etc.
• Maintains the content and permission / access in SharePoint and provides technical support and guidance to users.

Job Description

Management Reporting: 75%

• Prepares weekly, monthly, quarterly, half-yearly and ad hoc performance and management reports / dashboards by collating and verifying operational, financial and human resources data.

• Collaborates with departments’ HODs, Team Managers and Team Leaders to collate the necessary data for the preparation of the reports / dashboards, and to obtain CEO approval whenever required.

• Ensures that the reports / dashboards are prepared with high quality and effective zero error, and are released in a timely manner to OSS management and Business Partners.

• Maintains and manages the changes for Excel and PowerPoint templates that are used for reports / dashboards preparation.

• Continuously improves the dashboards’ and reports’ format, content and communication to ensure best in class reporting standard.

• Ensures ad-hoc requests for relevant business data / information are attended to in a timely manner, cross support inter department if necessary (ITF)

• Plans and coordinates the monthly Insurance Operations dashboards review meetings and quarterly strategic meetings.

• Cross trains other team members to perform reporting for cross-support purpose and coordinates the cross-support effort between team members.

• Collaborates with HODs and Team Managers to ensure timely progress updates of identified projects / initiatives are provided for regular monitoring and communication with OSS management and Business Partners.

• Prepares, maintains and updates the projects / initiatives tracking templates.

• Plans and coordinates the monthly strategic initiatives update meetings and improvements committee meetings.

Scoping Analysis, SharePoint Administration and Others: 25%

• Administers and maintains the content and permission / access in SharePoint.

• Provides technical support and guidance to users on SharePoint page setup and on-going maintenance.

• Provide meaningful analysis in regards of resource planning based on changes in operating environment i.e. SLA change, system change, campaign support, etc.

• Cross supports annual scoping analysis, develops new analysis templates/tools and continuously maintenance and enhancement.

• Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements.

Job Requirements

Education & Experience:

• A Bachelor’s degree in Computer Science/Information Technology, Finance/Accountancy/Banking, Mathematics or equivalent

• At least 3-5 years working experience in the related field is required for this position

• Preferably has experience in management reporting and data analytics related role

Specific Skills

• Advanced proficiency in MS Office (especially Excel and PowerPoint)

• Proficient in management reporting, Tableau or similar Business Intelligence tool (e.g. Power BI)

• Knowledge in Sharepoint is an added advantage

• A strong knowledge of statistics and data analysis

• Proficient in both written and spoken English

• Result-oriented, organized and independent

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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