Bring your career aspirations to life with AIA!

• Perform System administration for AIA Global HRIT Platform - Workday.
• Supporting HRIT Manager on work assignments.
• Able to manage all aspect of the integration, business mapping between Global HRIT Platform and other related system.
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.

• Provide L2 support to resolve any system related issues.

• Ensure resolution time meeting SLA target.

• Manages all assigned Incident & Change Requests and deliver according to the target resolution time.

• Self-discipline and good deliverables to promote accountability and trust at work.

• Perform system configuration and customization.

• Monitor system notification (errors) and take appropriate actions.

• Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.

• Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.

• Provide training with end users in several ASPAC locations if necessary.

• Participate in regional project activities with HRIT focus.

• Successful system and process integration, efficient SLA driven end-user support and communications.

• Delivery of system and business process training for Change Request.

• Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.

Job Requirements :

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• 5 to 7 years’ relevant experience in regional solution/system support.

• Strong knowledge in Workday

Certifications/licenses

• Relevant Workday certification.

Experience in at least one or more Workday modules as follows:

• Absence

• Benefits

• Compensation & Adv Comp

• HCM

• Learning

• Recruiting

• Talent & PDD

• Time Tracking

• Security

• Integration

Special skills

• SLA familiarity and performance driven work culture.

• Good problem solving and analytical skills.

• Good communication and presentation skills.

• A good team player

• Consistent and proactive in BAU operations and deliverables

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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