Bring your career aspirations to life with AIA!

• Assist Senior Manager in team operations and executions.
• Ensure team timely and quality team deliverables.
• Ensure solutions are consistent with regional template and ensure regional solution architecture team is aligned.
• Have a good understanding in Workday application.

• Management of the HRIT L2 Support team and ensure team resolution time meeting SLA target by providing both functional and technical expertise to HRIT modules.
• Work closely with Group Solution Architectures for system design solution.
• Proactive in monitoring BAU operations and team performance.
• Drive new or enhanced features to improve customer experience in using cloud solutions.
• Contribute to the quality standards and continuous improvement of the HRIT SOPs including alignment of deliverables to business processes.
• Manage all communication channels with HRIT vendors on escalation and P1 (Critical) incidents.
• Assist Senior Manager in resource planning for regional project activities where necessary.
• Equip the team with the right skill sets and mindset to achieve higher level of People Engagement.
• Identify the right processes in aligning current SOP with other business partners operations for seamless collaboration to minimize unnecessary down time.

Job Requirements :

Education

• University / College graduate in computer science or other relevant discipline.

Experience

• Minimum 8 years’ relevant experience in regional solution/system support with HRIT focus across the ASPAC region.
• Relevant CoE experience and people management.
• Good knowledge in WorkDay Integration/Reporting/Prism module

Desirable Traits

• Self-starter, proactive and resourceful
• Good leadership.
• SLA familiarity and performance driven work culture.
• Solid communication skills both verbal and written.
• High level of interpersonal skills to work effectively with others.
• Practical experience with HR processes and practices.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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