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PID Specialist responsible for daily PID related operations

- To provide primary user administration and technical support to end users on various technical issues and problems relating to Privilege Accounts Management and infrastructure.

- To provide detailed technical advice and guidance to other operations and frontline team analysts in the effective use of systems, products and services available to them.

- To provide end-to-end support for PID Lifecycle Management & Privilege Accounts Management.

- To respond to, documenting and resolving service tickets in timely manner accordingly to SLA.

- To perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.

- To perform manual administrative tasks related to the IAM service request fulfillment and other BAU activities.

- Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.

- Ensure daily operations and system workflows follow global standards and security policies.

- Support IAM leaders to maintain and enhance IAM solution.

- Demonstrate and apply strong teamwork and communication with other team members.

Job Requirements :

- Diploma or Degree in Computer Science or related discipline.

- A minimum of 2 years’ experience working in Identity and Access Management.

- Experience in incident and service request management in IAM Operations (Privilege Access Management. Preferably CyberArk)

- Basic access and accounts management in various OS (at least 2) – WIN, Linux, MSSQL, MYSQL, Oracle, Sybase, AS400, AIX, ESX

- Technical competency in basic server infrastructure and network

- Knowledge in Azure, Ali and AWS will be added advantage

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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