Our purpose is unlocking global understanding. By combining cultural understanding, client understanding and technical understanding, our services and technology assist our clients to acquire and retain customers, deliver engaging user experiences, maintain compliance, and gain actionable insights into their data and content. 

 

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all of the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors. 

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).   

 

For further information, please visit: RWS   

 

About Regulated Industries Group (RIG): 

 

RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language, content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies). 

Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users.  

It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses.  

 

Job Purpose:

Under the general supervision of LV Technical Services Management, the LV Desktop Publisher is a key member of the LV Technical Services team. The Desktop Publisher works with the LV Technical Services Team, LV Project Planning, and LV Project Management to deliver desktop publishing services for client deliverables.
 
Working in a variety of languages and with documents of varying complexity, scope, and technology requirements, the LV Desktop Publisher’s primary responsibility is to evaluate project materials and instructions, assess the most efficient and cost-effective DTP service processes and content reuse strategies to be used, and implement these processes with primarily outsourced and at times in-house resources. The LV Desktop Publisher must ensure the appropriate level of cost, quality and timeliness is met as detailed by the Project Planner’s and client’s specifications. 

The role will allocate the required project resources, will assist in ensuring the quality and timeliness of the deliveries, and will assist in preparing regular reports to the internal team on the status of the projects. The LV Desktop Publisher will provide feedback to the vendor management team on the performance of vendors, and will contact, and work with vendors directly to solve any issues when required. 

The LV Desktop Publisher will monitor desktop publishing trends and technologies, may work with linguists, LV Project Planners and Project Managers on queries, will monitor and mitigate project risks, will support Project Managers and other team members in the planning or update of a project and the overall cost associated with it. The LV Desktop Publisher will create, update, and revise work instructions and SOPs as approved by department manager.
 

 

Key Responsibilities:

 

• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to all certified ISO standards.

• Utilizes automation technology and CAT tools to increase production efficiency and quality of deliverables.

• Reviews, analyzes and processes documents of different file types and varying complexity (e.g., xml, json, ivt, Excel, etc.) using appropriate programs/tools as specified by clients in a wide range of languages, making sure that the original design and layout is maintained as near as possible.

• Troubleshoots and problem-solves document or file issues such as fonts, artwork or other depictions, graphs, tables, etc., and determine best course of action.

• Troubleshoots and problem solves production automation and translation memory issues such as extraction and reintegration of translatable content and translation leveraging.

• Maintains accurate and up-to-date client files, databases, archives, or records as needed.

• Evaluates DTP task requirements and suggest best resources to accommodate task time and budget requirements.

• Outsources and monitors DTP project tasks by choosing appropriate approved vendors.

• Manages outsourced DTP tasks and vendors through communication and periodic checks to insure adherence to agreed terms, conditions and expected levels of quality.

• Ensures quality and timeliness of DTP vendor deliveries through appropriate planning, communication and follow up.

• Reviews, analyzes and provides feedback related to internal and outsourced DTP work through sampling of deliverables to insure expected levels of quality are met and delivered prior to task completion and hand-off.

• Prioritizes personal, team and vendor workload and communicates scheduling to LV Desktop Publisher Supervisor and LV Technical Services team.
  Completes project risk analysis and defines mitigation actions of the risks identified within the LV Technical File Review.
    

 

Skills & Experience:

 

• Knowledge of desktop publishing procedures.

• Excellent proofreading and QA skills.

• Strong organizational skills in a fast-paced, deadline-driven environment.

• Ability to prioritize and coordinate competing work demands and maintain composure under pressure.

• Fluent communication skills of written and verbal English.

• Ability to report work orally or in writing as required.

• Ability to carry out instructions furnished in written or oral form.

• Ability to understand, apply and use personal computers and software applications (e.g., Word, Excel, PowerPoint, CRM, CAT tools, Office 365/Skype). Familiarity with PC and Mac platforms. 

• Knowledge of localization production automation and QA tools and techniques including but not limited to SDL Studio (Trados), proprietary CTi automation tools, 3rd-party QA tools (Verifika, TQAuditor), text and XML editors, macros, and file comparison tools.

• Ability to troubleshoot and problem solve job-related issues.

• Ability to clearly explain technical issues and their resolution to others.

• A team player who can collaborate effectively with a diverse group of individuals.

• Ability to maintain confidentiality of information regarding company financial and other information.

• Ability to establish and maintain cooperative working relationships.

• Ability to resolve customer service issues in a professional and efficient manner.

• Ability to work with little supervision to perform work in a complete, accurate, and timely manner.

• Quality focus and detail oriented.
   

 

Life at RWS - If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS.  

  

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.  

  

In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.  

 

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.  

RWS Values  

 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.