Location: Remote                   

About RWS

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

About the role:

Under the general supervision of the Director of Linguistic Validation Operations, to administer the functions and operations of the Project Coordination (PC) department of the Linguistic Validation division, ensuring the efficient, accurate and timely completion and shipment of all projects and assigned work.  The position is responsible for a positive client experience including effectively addressing issues escalated from others and attending client meetings as required.

The LV Quality & Purchasing Manager ensures correct processes, methodologies and risk assessment is used on all projects including appropriate staffing based upon volume and complexity. The position actively manages any reported deficiency in deliverables, ensuring appropriate internal escalation and engagement of required team, and ensures timely completion of root cause investigations and CAPA reports.  

The LV Quality & Purchasing Manager provides general oversight of project activities within the Project Coordination department and ensures production and project objectives are met including budgetary and KPI requirements.  The position regularly meets with teams to discuss open and emerging business issues as well as to make recommendations for improvements and lead on their implementation.

The LV Quality & Purchasing Manager has department management responsibilities and direct reports.  The position completes individual performance reviews and sets goals for the team.

Responsibilities:

• Ensures that correct processes, methodologies, and risk assessment is used on all projects. With direction and oversight from supervision, builds, mentors, and manages the PC team, including both Project Quality Coordinators (PQC) and Project Placement Coordinators (PPC), to ensure it is appropriately staffed based on volume and complexity.
• Actively manages any reported deficiency in Life Sciences deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management. Ensures timely and professional completion of root cause investigations and CAPA reports.
• Routinely monitors, mentors and motivates PC team members, including ensuring appropriate training and development, and succession planning.
• Ensures that all assigned client projects are completed in an efficient, accurate, and timely manner and transmitted to clients as required.
• Meets with clients and attends conference events as necessary to discuss quality processes and improvements.
• Ensures that PC functions occur in an efficient and timely manner.
• Maintains accurate and up-to-date daily log (DPR) of ongoing client projects for the purpose of coordinating the amount and complexity of work among employees under supervision, modifying work assignments as necessary to meet the department’s objectives.
• Schedules and assigns work among employees under supervision, sets work methods and performance standards, and monitors their performance.
• Identifies, communicates and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
• Reviews and analyses all questions from employees under supervision regarding LV project coordination work-related issues or problems and resolves issues and implements corrective measures as necessary to ensure proper workflow and client satisfaction.
• Ensures strict adherence to deadlines, budgets and the completion of high-quality deliverables.
• Maintains and assists in ensuring the reliability of key operating data and databases.
• Reviews, updates, and maintains accurate and up-to-date project and client records.
• Ensures timely and effective feedback is provided to Vendor Management related to external resource performance.
• Ensures other departments are kept informed regarding the status of project work and otherwise communicates as needed to ensure client needs are met and issues are resolved.
• Actively participates in management and other meetings.
• Composes or generates a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
• Recommends policies, procedures and/or actions for the purpose of improving efficiency and product quality, and for providing direction for meeting the company's objectives.
• Participates in the selection process for new employees.
• Coaches, develops and mentors direct reports.
• Sets specific and measurable goals for direct reports and ensures their measurement and review.
• Supervises and evaluates assigned personnel in a timely and professional manner for the purpose of ensuring their department and individual performance objectives are met.
• May perform LV project coordination duties as needed for the purpose of contributing to the accurate and timely completion and shipment of projects within the department.
• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.  Assists in root cause analysis.

Requirements:

• Ability to provide leadership for employees and provide clear direction, while meeting goals and objectives in a respectful manner.
• Ability to communicate with, train and lead employees through changes in procedures, client requirements, and other production processing issues.
• Ability to make decisions and lead employees through job-related issues.
• Strong organizational skills in a fast-paced, deadline driven environment.
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
• Fluent English verbal and written communication skills along with strong presentation skills.
• Ability to carry out written and oral instructions
• Ability to analyze key performance indicators and other metrics.
• Ability to effectively complete root cause analysis.
• Ability to understand, apply and use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT tools, Office 365/Skype, CRM/Aurora/other production software).
• Ability to maintain confidentiality of company financial information as well as other sensitive information.
• A team player who can collaborate effectively with a diverse group of individuals.
• Possess teamwork and consensus-building skills with an ability to establish and maintain cooperative working relationships with others.
• Ability to resolve customer service issues in a professional and efficient manner.
• Familiarity with and understanding of inter-departmental functions in order to most effectively manage projects and supervise staff.
• Ability to develop systems and processes from the ground up, communicate those systems outwardly, and win support from colleagues and supervisors as needed
• Ability to exercise discretion and independent judgment in relation to work responsibilities, working with minimum supervision.

 

Qualification Profile:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field. Master or MBA a plus.
• Four or more years demonstrated successful LV project management, project coordination, project planning, or production control planning experience.
• Successful customer service/account management experience, generally a minimum of five years, including at least three years’ experience within the translation industry.
• Demonstrated successful leadership or mentoring experience, minimum three years.
• Advanced computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools).
• Experience with publishing applications (e.g. XML, JSON, In Design, etc.) a plus.
• Verbal and written fluency in at least one foreign language a plus.
• Previous translation experience preferred.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer. Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.