LV Project Manager Client Team Lead

Work Location:

USA -Remote candidates residing and working in the following states will be considered for this position:

  

Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Missouri, New Jersey, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin

 

 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

 

For further information, please visit: www.rws.com

 

RWS Regulated Industries division:  provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries.  This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation

 

About The Role:

Under the general supervision of the LV Project Management Supervisor or Department Manager, the LV Project Management Client Team Lead is a key member of the LV Project Management team and serves as a primary client contact and first-level escalation point to client team members.  The role oversees day-to-day project activities within a team and ensures that production and project objectives are met including budgetary and KPI requirements. 

 

The position analyzes trends and regularly meets with teams to discuss open and emerging business issues for assigned accounts.  Utilizing problem solving abilities, the LV Project Management Client Team Lead uncovers problems with systems, identifies areas for development, and makes recommendations for solutions.  The role leads or actively contributes to special projects including implementing client-focused process improvements and liaises with the account management team to target specific areas for business growth within existing client relationships, assisting the team in achieving those goals where applicable.

 

The LV Project Management Client Team Lead serves in a production capacity by providing clients error-free linguistically validated Patient Reported Outcomes instruments through a reiterative process of harmonization, back translations, expert review, in-country review and cognitive debriefing. The role routinely serves as lead project manager and coordinates completion of multiple complex projects simultaneously and independently.

 

The LV Project Management Client Team Lead has team management responsibilities, including monitoring and assigning jobs, effectively coordinating team projects or department work groups, and mentoring staff. The role assists the Supervisor and/or Manager of the LV Project Management Department in administering the department’s functions and operations including ensuring all client projects are completed in an efficient, accurate and timely manner within budget and transmitted to clients as required.

 

Responsibilities:

 

Client Service

• Communicates directly with assigned clients and builds collaborative relationships, identifies areas for improvement in current processes, and implements solutions that result in measurable efficiencies and quality improvements.
• Analyzes trends and proposes, develops, implements and documents client-focused process improvement projects and/or action plans.
• Serves as first-level escalation point for Project Managers assigned to the client team and provides guidance in resolving issues and escalating when appropriate.

 

Project Management

• Serves as lead project manager and coordinates completion of the most complex projects.
• Communicates with clients on a regular basis to provide timely project status updates, ensure their needs are met, issues are resolved, describe company products and services, and to maintain and expand customer base.
• Coordinates with the Finance Department to ensure timely and accurate processing of invoices and payments for projects.
• Understands and adheres to company Quality Management System (QMS) requirements. Assists in root cause analysis.

 

Resource coordination

• Works closely with Vendor Management on resource needs and planning.
• Evaluates vendor performance for quality, timeliness, and other operational factors related to completion of assigned tasks.

 

Teamwork

• Receives, reviews and responds to questions from Project Management staff for the purposes of employee development and resolving issues and implementing corrective measures as necessary to ensure proper workflow and client satisfaction, escalating as necessary to the department Supervisor and/or Manager.

 

Additional duties

• Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the department or other company goals and objectives.

 

 

Requirements:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field.
• Minimum four years successful project management experience within the translation/localization industry with preference for background working with linguistic validation projects.
• Successful customer service/account management experience, generally a minimum of four years, including at least three years’ experience within the translation industry.
• Successful leadership or mentoring experience. Prior supervisory experience preferred.
• PMP Certification a plus.
• Multi-language reading comprehension and written proficiency a plus.

 

 

Benefits:

• Amazing benefits! (Seriously!)
• Strong medical, dental, and vision coverages, with generous employer contribution to healthcare spending accounts, and access to FSA, HSA, and Dependent Care accounts.
• Generous paid time off package, starting at 25 days per year, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.

 

Base Pay:

$76.000 -85.000 / year

FLSA Status: Exempt

 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

 

Covid Vaccination:

All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.