LV Project Manager Supervisor

Work Location:

USA -Remote candidates residing and working in the following states will be considered for this position:

  

Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maine, Maryland, Massachusetts, Michigan, Missouri, New Jersey, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington, Wisconsin

 

 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

 

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

 

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

 

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

 

For further information, please visit: www.rws.com

 

RWS Regulated Industries division:  provides a full suite of language services exclusively for highly regulated industries such as Life Sciences, Healthcare, Financial services, and Legal industries.  This includes language solutions for clinical trial management and linguistic validation of Clinical Outcomes Assessments (COAs), insurance, retail, commercial and investment banking, compliance, mergers & acquisitions and Litigation

 

About The Role:

Under the general supervision of the Manager of Linguistic Validation Project Management, the LV Project Management Supervisor is a key member of the LV Project Management team and serves as a client contact and second-level escalation point for select client teams. The role administers the functions and operations of the Project Management department of the Linguistic Validation Division, ensuring the efficient, accurate and timely completion and shipment of all projects and assigned work. The position is responsible for a positive client experience including effectively addressing issues escalated from others, as appropriate.

 

The LV Project Management Supervisor oversees day-to-day project activities within the Project Management department and ensures production and project objectives are met including budgetary and KPI requirements.  The position regularly meets with teams to discuss open and emerging business issues as well as to make recommendations for improvements and lead on their implementation.

 

The LV Project Management Supervisor has department supervision responsibilities and direct reports across client teams.  The position completes individual performance reviews and sets goals for the team.

 

Responsibilities:

• Administers the project management department of the Linguistic Validation division functions and operations.
• Ensures that all assigned client projects are completed in an efficient, accurate, and timely manner and delivered with a high level of client satisfaction.
• Schedules and assigns work among employees/teams under supervision, sets work methods and performance standards, and monitors their performance.
• Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
• Ensures strict adherence to deadlines, budgets, and the completion of high-quality deliverables.
• Actively manages any reported deficiency in Life Sciences deliverables, ensuring appropriate internal escalation and engagement of Sales, LV Management, and Account Management. Ensures timely and professional completion of root cause investigations and CAPA reports.
• Recommends policies, procedures and/or actions for the purpose of improving efficiency and product quality, and for providing direction for meeting the company's project management objectives.
• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.  Assists in root cause analysis.

 

 

Requirements:

• Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field.
• Four or more years demonstrated successful LV project management experience.
• Successful customer service/account management experience, generally a minimum of four years, including at least three years’ experience within the translation industry.
• Demonstrated successful leadership or mentoring experience, minimum two years.
• Advanced computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools).
• Experience with publishing applications (e.g. XML, JSON, In Design, etc.) a plus.
• Verbal and written fluency in at least one foreign language a plus.
• Previous translation experience preferred

 

 

Benefits:

• Amazing benefits! (Seriously!)
• Strong medical, dental, and vision coverages, with generous employer contribution to healthcare spending accounts, and access to FSA, HSA, and Dependent Care accounts.
• Generous paid time off package, starting at 25 days per year, plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.
• The rare opportunity to impact how organizations communicate globally. There’s a reason we work with 90 of the top 100 brands.

 

Base Pay:

$92.000 / year

FLSA Status: Exempt

 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

 

Covid Vaccination:

All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws with regard to accommodations related to this policy.

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch.

 

RWS embraces diversity and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS is an Affirmative Action Employer.

For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.