Primary Purpose
Under the supervision of the LV Quality & Purchasing Manager, to administer the functions and operations of the Quality & Purchasing department of the Linguistic Validation division, ensuring the efficient, accurate and timely completion and shipment of all projects and assigned work.  The position is responsible for a positive client experience including effectively addressing issues escalated from others, as appropriate.

The LV Quality & Purchasing Supervisor oversees day-to-day project activities within the LV Quality & Purchasing department and ensures production and project objectives are met including budgetary and KPI requirements.  The position regularly meets with teams to discuss open and emerging business issues as well as to make recommendations for improvements and lead on their implementation.

The LV Quality & Purchasing Supervisor has department supervision responsibilities and direct reports.  The position completes individual performance reviews and sets goals for the team.

Essential Functions
* Administers the Quality & Purchasing department of the Linguistic Validation division functions and operations.
* Ensures that all assigned client projects are completed in an efficient, accurate, and timely manner and transmitted to clients as required.
* Maintains accurate and up-to-date daily log (DPR) of ongoing client projects for the purpose of coordinating the amount and complexity of work among employees under supervision, modifying work assignments as necessary to meet the department’s objectives.
* Schedules and assigns work among employees under supervision, sets work methods and performance standards, and monitors their performance.
* Identifies, communicates, and manages production risks as appropriate to eliminate potential pitfalls or obstacles.
* Reviews and analyses all questions from employees under supervision regarding LV Quality & Purchasing work-related issues or problems and resolves issues and implements corrective measures as necessary to ensure proper workflow and client satisfaction.
* Ensures strict adherence to deadlines, budgets and the completion of high-quality deliverables.
* Maintains and assists in ensuring the reliability of key operating data and databases.
* Reviews, updates, and maintains accurate and up-to-date project and client records.
* Ensures timely and effective feedback is provided to Vendor Management related to external resource performance.
* Ensures other departments are kept informed regarding the status of project work and otherwise communicates as needed to ensure client needs are met and issues are resolved.
* Actively participates in management and other meetings.
* Composes or generates a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.
* Recommends policies, procedures and/or actions for the purpose of improving efficiency and product quality, and for providing direction for meeting the company's objectives.
* Participates in the selection process for new employees.
* Coaches, develops and mentors direct reports.
* Sets specific and measurable goals for direct reports and ensures their measurement and review.
* Supervises and evaluates assigned personnel in a timely and professional manner for the purpose of ensuring their department and individual performance objectives are met.
* May perform LV quality or purchasing duties as needed for the purpose of contributing to the accurate and timely completion and shipment of projects within the department.
* Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO 9001 and ISO 17100 standards.  Assists in root cause analysis.

Knowledge, Skills and Abilities
* Understanding of company LV project management, quality & purchasing, technical services, and project planning procedures.
* Ability to provide leadership for employees and provide clear direction, goals and objectives in a respectful manner.
* Ability to communicate with, train and lead employees through changes in procedures, clients requirements, and other production processing issues.
* Ability to make decisions and lead employees through problems on job-related issues.
* Strong organizational skills in a fast-paced, deadline-driven environment
* Ability to prioritize and coordinate competing work demands, and maintain composure under pressure.
* Fluent communication skills of written and verbal English.
* Knowledge of English grammar, syntax, and word usage, and excellent proofreading skills.
* Ability to report work orally and in writing as required.
* Ability to understand, apply and use personal computers and software applications (e.g. Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT Tools, Office 365/Skype, CRM/AURORA/other production software).
* A team player who can collaborate effectively with a diverse group of individuals.
* Ability to establish and maintain cooperative working relationships.
* Ability to exercise discretion and independent judgment in relation to performance of work responsibilities, working with minimal supervision.
* Ability to maintain confidentiality of information regarding company financial and other information.
* Ability to resolve customer service and production issues in a professional and efficient manner.
* Quality focus and detail oriented. 
* Ability to determine root cause analysis.

Qualification Profile
* Four-year college degree or equivalent in Business, English, Foreign Language, Social or Applied Science, or other related field.
* Four or more years demonstrated successful LV project management, quality & purchasing or project planning experience.
* Successful customer service/account management experience, generally a minimum of four years, including at least three years’ experience within the translation industry.
* Demonstrated successful leadership or mentoring experience, minimum two years.
* Advanced computing skills, including experience with TRADOS or other translation management tools (CAT, or Computer Aided Translation tools).
* Experience with publishing applications (e.g. XML, JSON, In Design, etc.) a plus.
* Verbal and written fluency in at least one foreign language a plus.
* Previous translation experience preferred.

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration.

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.  

RWS is an Affirmative Action Employer.  Qualified applicants will be evaluated for employment without regard to race, color, religion, sex, national origin, veteran, and disability status.  For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.