As a Server with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests of our restaurants and lounges feel unique and valued.


What is in it for you:

• Experience our 3 signature restaurants on our beautiful property.

• Employee benefit card offering discounted rates in Accor worldwide for you and your family

• Learning programs through our Academies designed to sharpen your skills

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

• Career development opportunities with national and international promotion opportunities.

• Come to work equipped with a wine key and a lighter.
• Exhibit sincere hospitality. Go above and beyond for the guest.
• Be obsessed with guest satisfaction.
• Have complete knowledge of all products, procedures, and standards. Be an expert on all things restaurant related. Ace tests. Answer questions. Study.
• Work to make other positions in the restaurant better. Servers have likely held almost every other position in the restaurant. Share that knowledge and pass it on to aspiring co-workers
• Greets guests warmly with a smile, making eye contact. Listens to guests in order to understand them and thus offer a catered experience.
• Describes menu features as needed, including menu changes, daily additions and 86’s.  Spiel beverages and upsell when available.
• Ensures extraordinary table maintenance. Coordinate service at the table with support staff and other servers. Works with support staff in clearing and re-setting tables.  Work with food runners to run food.
• Operates as a member of a team, helping others and requesting help as needed.
• Performs other restaurant duties as requested by management.
• Assists & supervises support staff in keeping side stations stocked with ample mise en place: i.e. glassware, share plates, marking trays, condiments, sugar, coffee, tea, etc.
• Maintains a proper guest check throughout the entire experience. Makes sure the guest gets charged for everything they have and doesn’t get charged for anything that needs to get voided or comped. Drops a complete and accurate check when the guest is ready
• Performs all assigned side work before, during, and after their shift. (bonus points for doing it with a smile) J
• Communicates the needs of the guests to kitchen and management.
• Informs management of guests’ reactions and comments. Assists management as needed to ensure smooth operation and quality service.
• Helps add notes to our guest database for future visits.
• Serves alcohol responsibly.  Serves alcoholic beverages only to guests over 21 years of age.  Cards guests when they appear to be under 40 years of age.  Informs a manager when a guest appears visibly intoxicated.
• Helps to promote a safe and clean environment for co-workers and guests.
• Operates under the “show me you know me” rule by using the guest’s name whenever possible. Knows and acknowledges all VIPs by name.
• Promotes the company’s high level of service standards by exhibiting friendliness, knowledge of the restaurant, and attentiveness to guests’ needs. Is an expert on the restaurant as well as the development it lives in.

  
  Your experience and skills include:

• Previous experience of at least one year in food and beverage
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

If we had to sum up our style of service in one word it would be dynamic. Our style of service needs to be fluid, adaptable, and in a state of constant evolution.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS