Job Title: Lab Facilities Coordinator
Requisition ID: R-00943417
 
 
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
 
Location/Division Specific Information
Research Triangle Park, NC / Instrument and Enterprise Services Division
 
How will you make an impact?
 
What will you do?
Manage lifecycle of instrumentation, including purchasing, onboarding, installation services and/or retirement. Including, but not limited to:

• 
  Assist with obtaining quotes from suppliers for new equipment
• Manage and track purchase orders
• Print and assign labels to laboratory equipment ensuring proper identification
• Track multiple projects in accordance to stakeholder deadlines
• Work closely with client Facilities’ team to coordinate installation and reconfiguration of laboratory space
• Routine follow-up and coordination / planning with external service technicians
• Conduct site operations in accordance with terms and conditions of program contract and Statement of Work
• Support overall account strategy to achieve annual operating plan (AOP) goals for revenue, growth, margin expansion, and account retention.
• Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff
• Responsible for customer satisfaction and loyalty
• Support the development of quarterly business reviews and participate in meetings as required
• Assist in data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability
• Support action plans and tracking mechanisms to drive continuous improvement
• Ensure that all compliance and regulatory guidelines are met specific to asset management
• Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information
• Responsible for accurate data input into client Enterprise Asset Management system
• Support problem resolution and escalation at account as needed
• Monitor all service activities and escalations to include, timeliness, accuracy and quality of the event
• Monitor and maintain up-to-date service and financial documents for service contracts. Ensure vendor compliance
• Assist with the resolution of service or billing issues, questions or credits.
• Search and provide alternate methods of Instrumentations, service or parts in alignment with account strategy and promote alternate service providers with an emphasis on Thermo Fisher Scientific
• Adhere to all Thermo Fisher and customer security and safety procedures
• Support opportunities to identify and leverage other Thermo Fisher products and service
• Participate in Practical Process Improvement (PPI) project teams as assigned to improve business performance
• Other appropriate duties as assigned by Thermo Fisher management