We are looking for a Brazilian Portuguese Trainee Translator (full-time, permanent position) to manage mostly quick turnover translations, in a variety of industry sectors.

Overall Purpose of Role

Manages a team of Language Specialists and Coordinators to deliver high quality language services and support that result in excellent customer satisfaction. Performs all management responsibilities across the team and may work as a Lead Language Specialist utilizing advanced functional expertise.

Key Responsibilities

 Operational Excellence - Manages the operation of a team to drive productivity and quality of language services that result in high levels of customer satisfaction. Interfaces with project managers and clients to fully understand requirements and assists in the selection of appropriate translation processes and procedures. Plans and allocates the work of the team and freelance translators to best manage the short and long-term demands/fluctuations. Adjust plans and assignments of the team to address changes in requirements and/or staff. May perform the function of lead translator on large/complex client projects and consults with project management offices on linguistic matters.

 Leadership Excellence - Enables the team to deliver exceptional results by setting clear expectations and measures of performance, providing feedback and coaching to drive success, and addressing issues and concerns in a timely and constructive manner. Fosters a culture of quality and customer focus. Management responsibilities may include determining staffing needs, ensuring the implementation of performance and development plans, advancing employee engagement, and resource allocation/budgeting.

 Functional Excellence – Works with his/her team to continually improve language services, quality and customer satisfaction. Leveraging deep functional skills, provides feedback and coaching to the team in order to improve their skills and develop the overall capability of the team. Contributes to broader organizational initiatives aimed at overall improvements to translation productivity, processes and procedures.

 Delivering Quality, Value and Results – Actively addresses productivity and quality issues in a timely fashion to ensure results are achieved. Ensures the team adheres to SDL’s linguistic processes, procedures, and quality standards. Regularly monitors quality assurance tasks (QA), reviews, and proofing to ensure the highest quality translations.

 Strategic Partnership/relationship Building – Works collaboratively with project management offices to ensure the highest quality services are provided to the client. Builds trust with project teams by addressing issues in a timely and constructive manner. Builds positive customer relationships by fully understanding the customer’s requirements, being responsive to changes, and demonstrating a sense of urgency. Job Profile Additional Job Specific Responsibilities Business Job Title: Associate Translation Line Manager Manager who is developing the competencies and skills to become a Translation Line Manager with full responsibility for the employee life cycle - such as hiring, performance reviews, compensation, discipline etc. Career Classification Factors Will direct the work of employees. May coordinate the workflow of lower level professionals while performing a set of similar or more complex duties themselves. Managers typically have responsibility for the operation of a single department or group of employees within an organisation.

Job Complexity

 Applies subject matter knowledge to manage staff activities in solving common and complex business/technical issues within established policies

 Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility

 Plans, directs and monitors operational/tactical activities of Staff Scope

 Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals  Recommends changes to policies and establishes procedures that affect immediate organisation(s)

 Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends

 Acts as advisor to meet schedules and/or resolve technical problems People Management

 Manages individual contributors and/or supervisors typically in single a functional area

 Provides general supervision to supervisors and direct supervision to highly-skilled professional employees Interaction/ Discretion

 Frequently interacts with direct reports, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company

 Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules

 Erroneous decisions or failure to achieve results may cause delays in schedules

Job Profile Critical Skills & Competencies

Attention to Quality and Detail Diligently completes responsibilities, producing high quality results.

Business Acumen Demonstrates understanding of business concepts, strategy, structures and processes.

Communication Clearly conveys information and ideas through a variety of media and in a manner that engages others, helping them understand and retain the message.

Continuous Improvement Constantly looks for opportunities to improve work processes and results.

Customer Focus Demonstrates concern and takes action for meeting and exceeding their customer’s expectations and requirements.

Delegation Transfers decision making authority, task responsibility and autonomy to others.

Engages & Motivates Others Applies approaches that result in others feeling passionate about their jobs, committed to the company, and putting discretionary effort into their work.

Planning & Organizing Defines, plans, schedules and controls work for self and/or others to ensure the accomplishment of objectives.

Process Orientation Follows processes, placing a priority on how things are done.

Professional & Technical Expertise Applies technical and professional knowledge, skills, and judgement to accomplish results.

Relationship Agility Relationship builders who are very self-aware, can inspire others, and can easily build relationships and interact with a wide variety of diverse people in a variety of situations.

Results Orientation Successfully achieves results, diligently working to overcome obstacles to achieve goals.

Team Leadership Effectively leads teams to achieve team goals.

Works Across Boundaries Shows a genuine effort to work as a unified organization to achieve business goals.

Job Profile Education & Experience Required/Preferred Education

Typically requiring at least a degree or equivalent combination of education and experience

Experience Typically requires minimum of 0 - 3 years’ related (management) experience