Job Title: Language Office Director – English Language Office

Location: UK/remote – ideally within easy reach of Sheffield office.

 

About RWS:

RWS Holdings plc is the world’s leading provider of technology-enabled language, content management and intellectual property services. We help our customers to connect with and bring new ideas to people globally by communicating business critical content at scale and enabling the protection and realization of their innovations.

Our vision is to help organizations interact effectively with people anywhere in the world by solving their language, content and market access challenges through our collective global intelligence, deep expertise and smart technology.

Customers include 90 of the globe’s top 100 brands, the top 10 pharmaceutical companies and 18 of the top 20 patent filers worldwide. Our client base spans Europe, Asia Pacific, and North and South America across the technology, pharmaceutical, medical, legal, chemical, automotive, government and telecommunications sectors, which we serve from offices across five continents.

Founded in 1958, RWS is headquartered in the UK and publicly listed on AIM, the London Stock Exchange regulated market (RWS.L).

For further information, please visit: www.rws.com

 

 

About The Role:

The Language Office Director leads an organisation (across multiple locations) responsible for delivering the full range of language services that achieve the highest levels of customer satisfaction for projects into English. Accountable for driving organizational results across all projects and clients. Provides strategic and tactical direction to her/his teams to ensure high quality results and customer satisfaction. Accountable for the overall performance of his/her organization by effectively managing outcomes and measures of performance (e.g., quality, budget, resourcing, client satisfaction.)

 

 

Responsibilities:

• Provides leadership expertise to enable a large team with multiple departments and locations (e.g., countries) to deliver a broad range of language services
• Supports the team to achieve excellent customer satisfaction for the language(s) for which she/he has responsibilities
• Develops and implements strategies and tactics to improve language processes, methodologies and tools that result in high levels of productivity, quality and client satisfaction
• Monitors progress across multiple projects and ensures issues are resolved in a timely and constructive manner
• Conducts project reviews across his/her organization in order to make improvements
• Engages with internal stakeholders as senior operational leader
• Continually develops, grows and retains the talent base through effective performance and development strategies, proactive and targeted recruitment and retention tactics
• Monitors performance through KPIs and adjusts strategy, plans, and tactics to ensure team is delivering the best possible outcomes for the client
• Owns a significant number of measurable functional, operational and strategic goals or priorities
• Accountable for the overall financial performance of the department
• Is able to analsye department work levels and receives appropriate approval for changes in staffing levels/positions to meet business unit work needs. Participates in the selection process for new employees
• Support the Project Management teams in developing programs for operational readiness, focussing on lowering costs related to client solutions and services
• Understands and adheres to company Quality Management System (QMS) requirements including but not limited to ISO standards
• Collaborates with site and senior business unit leadership to drive teams in improving all areas including process, people and technology. This could include evaluation of the P&L statements, outsourcing performance and behavior, and innovation of process and technology to increase productivity and/or profitability

 

Requirements:

• Ability to provide leadership for employees and provide clear direction, while meeting goals and objectives in a respectful manner
• Ability to communicate with, train and lead employees through changes in procedures, client requirements, and other operational issues
• Strong communication and negotiation skills including relationship building and presentation
• Strong analytical and problem-solving skills
• Ability to communicate clearly with stakeholders and resolve issues or complaints in a professional and efficient manner
• Strong organizational skills in a fast-paced, deadline driven environment
• Ability to prioritize and coordinate competing work demands, and maintain composure under pressure
• Fluent English verbal and written communication skills along with strong presentation skills
• Ability to effectively complete root cause analysis
• Ability to understand, apply and use personal computers and software applications (e.g., Microsoft Word, Excel, PowerPoint, Adobe Acrobat, CAT tools, Office 365/Skype, CRM/Aurora/other production software)
• Ability to maintain confidentiality of company financial information as well as other sensitive information
• A team player who can collaborate effectively with a diverse group of individuals
• Familiarity with and understanding of inter-departmental functions in order to most effectively manage projects and supervise staff

 

Qualification profile:

Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying.  Typical qualifications would be equivalent to:

• Successful translation, operations or project management experience, generally a minimum of eight years within the translation industry.
• Significant demonstrable experience coordinating complex projects within the translation/localization industry
• Demonstrated successful leadership or mentoring experience, minimum of five years
• A progressive record of increasing responsibility in management leading up to a senior management position including demonstrated successful performance in operations management
• Strong track record of successfully managing relationships with clients, internal stakeholders, and management team
• Experience operating in a fast growing international company with revenues at or above $70m.

 

 

 

Life at RWS - We work hard together to deliver for our customers; our expertise, professionalism and determination to never let others down drives  us to be passionate and serious about what we do, deliver customer value, yet always adding a human touch 
 

As a company focused on connecting people through language, diversity and inclusion are fundamental to our company culture. RWS is an Equal Opportunities Employer and we are committed in ensuring that all employees work in an environment free from all forms of harassment and discrimination and one that actively promotes teamwork, diversity and trust. All employees have a right to be treated with respect and dignity. RWS operate in a manner for the inclusion of all - any form of discrimination is expressly prohibited. Employees are selected and promoted on merit alone and no other factors whether race, gender, age, religion, marital status, gender identity or disability are taken into consideration. 
 

We are proud to work in a company where all can succeed and grow their career and while RWS operates in accordance with all local employment laws, if local law enables any form of discrimination this is against RWS company policy and we will adhere to the highest standard.   

 

Recruitment Agencies: RWS Group PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.