Laundry Attendant
Provide a consistent customer and staff satisfaction by providing neat and clean laundry service in accordance with the standard of MH&R . all jobs should be carried out in an efficient  , prompt , courteous trouble free and proactive way and in line with departmental guidelines and MH&R service concepts and  core values .

Metrics

Key responsibilities

• Maintains work-effective communication within the laundry and housekeeping department
• Handles hotels and guest property carefully and honestly
• Prepares and finishes all hotel linen in accordance with departmental standards.
• Ensures that all terry items are folded in the prescribed manner.
• To provide consistently excellent standard of service in marking, sorting, and packing of guest and staff laundry.
• To check the number of pieces on the list given, the room or invoice number when is out side laundry.
• Check the marking machine and ribbon.
• Start to mark cloths, make sure to mark one bag first, before opening the second one.
• Mark every item from the bag with the same number.
• Shirt should be marked in the collar, underwear inside the waist band.
• Report to the laundry supervisor for any finding or missing pieces, spoiled garments that he noticed it before or after cleaning.
• Reports unusual circumstances to housekeeping manager.
• Reports maintenance requests and replacement orders.
• Assists guests and other departments when required
• Attends to guests needs and requests courteously and efficiently.

Staff management

• Comply with htoel rules and regulations and provisions contained in the employment hand book
• Complay with company grooming standard
• Complay with time and attendance policies
• Actively participate in training and development programs and maximise opprtunities for self development

Customer service

• Demonstrate service attribute in accordance with industry expectations and company standards includes:

. being attetive to guests

. accurately and promptely fulfilling guests requests

. anticipate guests needs

. maintain a high level of knowledge which affects the guess experience

. demonstrating a service atitude

. taking appropriate action to resolve guest complaints

• Appreciate the dynamic nature of the hotle industry and exgended these service atributes to all internal custermers

Health , safety and security

• Familiarise yourself with emergency and evacuation procedures
• Ensure all security incidents , accidents , and near misses are qlways logged in a timely manner and brought to the attention of the Line Manager

General

• Complay with the companys corparate code of conduct
• Familiarise yourself with the company values and model desired behaiours

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

 

 

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