Grand Hyatt Hefei

Summary

• Ensures that all Laundry employees deliver the brand promise and provide exceptional guest service at all times.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Ensures that the Laundry operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Controls the requisitioning, storage and careful usage of all operating equipment and supplies.
• Liaises with Housekeeping and other related departments on daily operations.
• Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure the proper maintenance of the outlet.
• Conducts annual Performance Development Discussions with Laundry employees, supports them in their professional development goals.
• Develops the skills and effectiveness of all Laundry employees through the appropriate training, coaching, and/or mentoring.

Qualifications