Who we are: For over 235 years, Bank of New York Mellon (BNY Mellon) has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity. BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including: Managing the custody of approximately $37 trillion financial assets of the world’s leading institutional investors, hedge funds, sovereign wealth funds, and corporates Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes Providing collateral, liquidity, and funding for the world’s largest banks through our markets franchise Serving family offices and high net worth individuals through our wealth management franchise Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act fund managers, registered investment advisor firms and wealth managers Advising large global corporations on a range of trust and other solutions Providing integrated managed data services to asset managers About BNY Mellon's Pershing BNY Mellon’s Pershing is a leading provider of clearing and custody services that is uniquely positioned to help complex financial services firms transform their businesses, drive growth, maximize efficiency, and manage risk and regulation. Wealth management and institutional firms outsource to Pershing for trading and settlement services, investment solutions, bank and brokerage custody, middle and back office support, data insights, and business consulting. Pershing brings together high-touch service, an open digital platform and the BNY Mellon enterprise to deliver a differentiated experience for every client. Pershing LLC (member FINRA, NYSE, SIPC) is a BNY Mellon company. With offices around the world, Pershing has over $2 trillion in assets and millions of investor accounts. Pershing affiliates include Albridge Solutions, Inc., Lockwood Advisors, Inc., an investment adviser registered in the United States under the Investment Advisers Act of 1940, and Pershing Limited. Additional information is available on pershing.com, or follow us on LinkedIn or Twitter @Pershing. Position Summary Responsible for transaction processing and manager set-up & connectivity. Provides client service and support to internal and external clients on a daily basis, including product knowledge and technical assistance, problem resolution, and account transaction or managed account processing. The following specialties are typically filled by experienced processors: Prime Brokerage Operations: Works with introducing firms to open accounts, review forms and documentation to ensure completion and compliance with regulations; may provide client training. Processes trades and trade settlements (international and domestic). Monitors and resolves discrepancies in established timeframes. Margin Operations: Monitors and analyzes client accounts (activities and statements) to ensure accuracy and regulatory compliance. Identifies and resolves client discrepancies and exceptions. Responds to client inquiries and coordinates with the appropriate departments to facilitate resolution. Ensures compliance with internal policies, controls and procedures. Handles proprietary accounts that are high risk and have high exposure. Must have knowledge of multiple security products. Special Handling: As a subset of global clearing and settlement, handles transactions with high client impact including syndicates, ForEx, 144A Exchanges, ADR stock, etc. MBS Operations: Monitors and reconciles trading transactions for Mortgage Backed Securities. Understands processing requirements for TBA, pools, etc. Follows rules and regulations for processing trades on a forward basis. Participates in the pool setting class settlement cycles. Needs to understand trade and clearance settlement flows. Managed Account Operations - Works with introducing broker dealers and investment advisors to assist with opening new accounts, process account maintenance/model change requests, as well as, financial transactions. Experienced with portfolio accounting software running macros and analyzing data. Mutual Fund/Alternative Investment Order Desk - Responsible for exception processing of orders, monitoring trade corrections and order rejects, handling of trade losses and resolving discrepancies in established timeframes. Respond to client inquiries in a timely manner. Strict adherence to department policies and procedures is critical due to increased risk and exposure to the firm as a result of trade errors. Series 7 licensed or license to be obtained within the first 12 months. Provides quality client service (occasionally complex) and support to internal and external clients on a daily basis, including phone interaction, problem resolution and updates to client accounts in a timely manner. Qualifications Primary Responsibilites Performs (sometimes complex) operational tasks in a product or functional area, including processing updates to client accounts or company records. Conducts independent analysis and policy interpretation. Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs. Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks. Accurately opens and updates accounts or company records. Provides product knowledge and technical assistance as necessary. Responsible for the quality and completion of own work. Required Skills Experience in dealing with clients over the phone and written (email) Proven track record of delivering excellent client service Ability to adapt to change and use initiative to overcome challenges Must have intermediate knowledge of Microsoft Office products (specifically Word, Excel, Access, Outlook) Understanding of UK and International market settlement required Use of SWIFT messaging software required Ability to reconcile complex movements in cash and stock against local agents Experience in managing and running a team of people BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United Kingdom-Merseyside-Liverpool Job: Operations Internal Jobcode: 70604 Organization: Pershing International-HR16947 Requisition Number: 2117908