This role involves the administration of Transfer Agency Services. The primary objectives of the role of a Lead Analyst are quality customer service and communication, Anti-Money Laundering checks, on-going Due Diligence on shareholder accounts, quality checking of work by junior and senior administrators as well as other daily administrative tasks. In addition, the Lead Analyst is expected to be involved in more complex tasks, projects, internal and external audits as well as assisting the team’s manager. Core Responsibilities: Deliver high quality service to customers, both internally and externally, through timely and accurate completion of all tasks assigned. Ensure any queries from shareholders and clients are handled in a professional way and a professional relationship is always maintained with the client. Ensure the shareholder telephone line is answered professionally within 3 rings. Timely completion of work allocated by the Manager in an accurate fashion and within agreed deadlines. Completion of daily checklists/test scripts accurately for all tasks assigned Prepare any weekly / monthly reporting required and pass on to the Manager for review. Prepare incident reports and update logs within the appropriate timeframe for review by your Manager. Ensure all paperwork is filed daily in an organised manner to facilitate easy retrieval and review when necessary. Keep the Manager informed of any issues that may affect the completion of your duties within the agreed deadlines as soon as they arise, to ensure prompt resolution. Notify the Manager of progress and highlight any concerns or complaints as a matter of urgency. Take responsibility for self-development in order to continually improve your performance on the team. This can be achieved by participating in cross training on various tasks to enhance productivity of the Transfer Agency department. Identify areas where improvements can be made on the team and identify any training that is required to achieve this. Communicate the requirements to the Manager. Provide holiday and sick leave cover for other team members as required by the Manager. Share knowledge within team / department Adhere to BNY Mellon standard procedures and controls in accordance with the relevant Transfer Agency Departmental Procedures Manual. Be familiar with and adhere to all corporate policies and procedures including the HR Manual and the Clear Desk policy. Ensure completion of all Web Based regulatory training within agreed timeframe. Gain an understanding of all output reports produced on a daily /weekly / monthly basis. Gain an understanding of complex tasks and seek to bring to a timely close. Actively participate at team meetings and assist in minute taking. Accurately review any work that may be assigned to you by your Manager Manage and facilitate audit reviews with the internal and external auditors and CSSF Train more junior staff members AML/KYC/Registration Tasks: Expert technical knowledge of Transfer Agency functions, in particular in the area of Compliance matters, including strong knowledge of Luxembourg regulation pertaining to AML and KYC. In depth understanding of Anti Money Laundering Requirements of local Regulator and Bank Policy and excellent awareness of Fraud prevention, Compliance requirements and operational risk areas and BCP for TA. AML/KYC review of investor documentation prior account opening Performing Ongoing Due Diligence for existing investors Daily batch screening review and analysis Escalation and interaction with the Compliance team (PEP, SAR) Performing KYC checks in line with the BNYM AML Policy Timely and accurate set up of all new shareholders accounts to the TA system in line with Departmental procedures and Client SLA. The timely and accurate review and processing of all shareholder standing data requests to the TA system, in line with Departmental procedures and Client SLA Assist in the timely completion of Regulatory reporting Performing FATCA/CRS checks prior account opening Qualifications Knowledge and experience: At least 4-6 years’ experience in AML/KYC. Knowledge of the CSSF 12-02 regulation. Knowledge of FATCA/CRS requirements would be a plus. Thorough understanding of the inter dependencies between TA and the other Depts. in the Bank as a whole. Procedural knowledge. Excellent English (written and spoken). French, German or Dutch would be a plus (but is not a must). Essential skills: Oral and written communication skills. Proficiency in using Excel, Word, Outlook and other relevant office systems. Ability to multi-task and meet deadlines. Customer service focus and delivery. Strong numerical ability and analytical skills. Strong leadership skills. Self-motivation skills and the ability to work independently as well as part of a team. Interpersonal skills. Problem solving. BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: Luxembourg-Luxembourg-Luxembourg Job: Customer/Client Service Internal Jobcode: 70309 Organization: Global Transfer Agency And AIS-HR12844 Requisition Number: 2108375