Authentic, innovative and results-driven? Raise your hand if that sounds like you! We’re looking for an amazing individual to join our growing team. The longevity of our firm is a testament to its strength and stability. Your ability to contribute fresh and diverse perspectives in a team-based environment will usher us into future and take us to the next level. As the fastest growing RIA custodian in the U.S., BNY Mellon’s Pershing Advisor Solutions offers a fast paced environment and dynamic culture where “client first” is paramount. We serve advisory firms who are professionally managed and growth oriented, supporting high net worth and ultra-high net worth investors who lead complex financial lives. Our commitment to career growth and mobility is at the core of our people oriented culture, as evidenced by our tenured staff. We welcome the opportunity to speak with you! Account Management - IC3 Oversees assigned client accounts, ensuring satisfaction, swift response to client needs, efficient problem resolution, contract and operational compliance, risk mitigation and KYC responsibilities. Consults with clients on best practices, solutions and regulatory changes to support client engagement. Assigned accounts are typically core, moderately-sized accounts of limited complexity but may span multiple products. Incumbents are building breadth of knowledge on the firms products/services and are gaining exposure to more complex client accounts and issues. Incumbent may provide guidance to more junior Account Managers. Proactively consults core, moderately-sized client accounts, ensuring continued client satisfaction and listening for cues on client needs. Advises clients on best practices, organizational solutions and regulatory changes. Tracks and reports on client metrics. Contributes to the identification and development of appropriate metrics. Acts as day-to-day point of contact for the client. Provide support to Relationship Management function to enhance the account strategy. Keeps abreast of client account activity occurring throughout the firm. Liaises with relevant operations contacts (internally and externally) to coordinate service to the client. Escalates relevant issues to senior team members or management. Apply high client service protocols to support client satisfaction. Directly manages client inquiries and resolves problems within scope of knowledge. Broadens understanding of the business environment of assigned clients, industry trends and competitor services/offerings. May have people management responsibilities in some geographies. Provides guidance to less experienced Account Managers as needed. Responsibilities are primarily limited to own client accounts, however will contribute to the achievement of any team or area objectives. Focus is on core or moderately-sized accounts that are minimally complex. May provide secondary support on a large or key account under the guidance of a more senior Account Manager. Qualifications Bachelors degree or the equivalent combination of education and experience is required. 5-7 years of total work experience preferred. Experience in Account Management or Client Service Delivery preferred. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: United States-Florida-Lake Mary Internal Jobcode: 70005 Job: Customer/Client Service Organization: Pershing Domestic-HR06431} Requisition Number: 2117987