The BNY Mellon Trade Operations department delivers world-class service to its clients through state of the art back-end system support, global trade expertise and innovative management of the cost-efficient processing of letters of credit, documentary collections, bank to bank reimbursements and other trade products. Trade Operations team in Wroclaw is already responsible, among other things, for the accurate processing of letters of credit, the examination of document presented under letters of credit, and timely payments to effect letter of credit settlement. Team will also be supporting documentary collections process, covering receipt of import documents presented under URC522, processing of documents and notification to the importer, acceptance of time tenor drafts, payments to Remitting banks, and dispatch of documents according to importer’s instructions. Additionally team is also responsible for resolving any client related issues and managing queries. Lead Analyst, Client Processing reports to a Trade Operations Manager. The person is responsible, in addition to standard, operational/BAU related tasks, for: - ongoing process review, analysis and improvement - process automation - support and management of Poland Trade Operations Business Continuity Process/Plan, meeting related cross regional testing deadlines in close cooperation with local and remote management/BCP coordinators - CMS process management – responsible for timely completion of Business Resiliency deadlines - providing an ongoing and ad hoc support to local team leads in workload management process - providing operational and supervisory coverage for local team leads (early and late shift) in case of short and long term absence - keeping abreast of departments needs and making recommendations to management for process improvements - assisting in investigating and resolving all transaction resolving problem situations of a technical nature - discrepancies - efficient escalation - coordinating the activities of the clerical staff recommending measures to improve performance and increase efficiency as well as provide guidance - attending project/transformation related calls as assigned/appointed by local manager - performing other duties as assigned by local manager Qualifications - extensive operational knowledge of Global Trade Business and ISBP/UCP regulations - strong communication skills - good analytical and organizational skills - excellent interpersonal and team work skills - ability to work extremely well under pressure to meet deadlines - must possess an attention to detail and be able to handle multiple issues simultaneously - proficiency in MS Word, Excel, Internet, email Our offer • full time contract of employment • challenging, multicultural and supportive working environment • stable career with high growth opportunities in a Company that is widely recognized globally • opportunities to engage in diverse projects and project migrations • paid training of Global Trade concepts as well as of the UCP 600, the ISBP and other ICC documents that govern trade transactions. • highly competitive benefits package including private medical coverage and group life insurance • City Centre locations close to main railway station and flexible working arrangements • Flexible benefits package, including life and medical insurance, health screening, fitness discount programme, employee assistance program • Award-winning Wellbeing Program supporting you with your unique health and wellbeing needs • Pension scheme • On-site childcare and a parental buddy programme • Exciting opportunities for career and global mobility • Diverse and inclusive environment • Employee Referral Program • Recognition programmes • A multitude of opportunities to get involved in charity projects and Employee Resource Groups (ERGs) TAGS: esxepnlev BNY Mellon is an Equal Employment Opportunity Employer. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Primary Location: Poland-Dolnoslaskie-Wroclaw Job: Operations Internal Jobcode: 70604 Organization: Global Pymnts & Treas Serv Ops-HR06382 Requisition Number: 2115865