Job Title:   Lead Consultant
Location: TRIL GTC 
GCL : E1

Job Summary

Function/Team – Configuration & Asset Management reside in the Infrastructure organization in AZ IT under End User Services.

The team is responsible for the following areas of IT:

• Configuration & IT Asset Management
  • Global accountability for the governance of Configuration (CMDB) and IT Assets
  • Driving accuracy and maintenance of data, process and risk
  • Owning the strategic roadmap for AstraZeneca Configuration & IT Asset Management with stakeholder and senior leadership groups
  • Ensuring a high compliance, high value return and low risk posture environment at all times
  • Maintaining the CMDB and Asset data, models and processes with business and technical stakeholder groups
  • Delivery of Config & IT Asset Management knowledge into major programs and projects
  • Responsibility for the technical implementation of the Configuration and IT Asset Management modules within ServiceNow, including ownership of Demand and Change Management.
  • Continuous improvement to all our processes and procedures and seek opportunities for synergies and collaboration with other teams in End User Services
  • Establishing and driving outcomes that are measurable, sustainable, and aligned to industry best practices
  • Responsible for optimizing asset user experience and customer satisfaction

The Configuration & Asset Service Manager will cover one or more of the above areas and will be responsible for:

• Stakeholder Management of business stakeholders and Senior Leadership within AstraZeneca
• Developing, aligning and delivering MI for Configuration & Asset Management
• Exceeding all functional and ITSM KPI and reporting thereof
• Working with Configuration & Asset Managers to develop and maintain Configuration & Asset Roadmaps
• Ownership of Configuration and Hardware Asset ServiceNow modules as Product Owner
• Ensuring ServiceNow Demands are managed throughout their lifecycle
• Focal point for IT Asset Management for the Asia Pacific region

Job Description

Candidate Focus & Challenge:

Service Management

• An experienced Service Management professional with a demonstrated knowledge working in a large, global enterprise organization
• Experience with ITIL methodologies; ITIL v3 certification preferred, with experience in a large enterprise ITIL environment across the ITIL Lifecycle
• Provide a single point of contact for the Configuration and Asset Service, with demonstrated experience of managing technical services across business and senior management stakeholders
• Provide CSIP via LEAN or other methodology to continually exceed KPIs and improve the service offering
• Candidate should be flexible and adaptable with the ability to work on multiple assignments and must be customer-facing; an ability to prioritize and manage work, adhering to critical and aggressive timelines in a fast-paced environment 
• Excellent organizational, time management and communication skills; self-driven, detail oriented, and determined

Stakeholder Management & MI

• Ability to effectively and efficiently priorities competing demands and interests whilst maintaining high customer satisfaction
• Demonstrated experience of producing and presenting MI suitable for senior stakeholders
• Ability to influence stakeholders to optimise the companies Configuration & IT Asset landscape
• Ability to work in a globally diverse team, organization and cultures

Configuration Management

• Working with the Configuration Manager, the ability to develop, drive and priorities the Configuration Roadmap and strategy
• Lead Configuration Governance with key stakeholder groups advocating Configuration Management and capturing new demand
• Capture and drive risk compliance for Configuration Management
• Set and drive functional and ITSM KPI against Configuration Management targets
• Produce day to day reporting and ensure a high-performance metric attainment at all times
• Act as Product Owner for the ServiceNow Configuration Module ensuring all dependencies are owned throughout the lifecycle

IT Asset Management

• Working with the IT Asset Managers, the ability to develop, drive and priorities the Asset Roadmap and strategy
• With the support of the IT Asset Managers, act as a Governance focal point for Asia Pacific regions ensuring data and process compliance
• Lead IT Asset Governance with key stakeholder groups advocating IT Asset Management and capturing new demand
• Capture and drive risk compliance for IT Asset Management
• Set and drive functional and ITSM KPI against IT Asset Management targets
• Produce day to day reporting and ensure a high performance metric attainment at all times
• Act as Product Owner for the ServiceNow Asset Module ensuring all dependencies are owned throughout the lifecycle

Candidate Knowledge, Skills & Experience 

Essential

• Overall Senior understanding of all IT, from Service down to Service Components and networks
• Senior Stakeholder management expertise
• ITIL foundation certificate and Intermediate certs like Service Design, Service Transition & Service Operation
• MI reporting and advanced MS Office
• Lean certified

Desirable

• ServiceNow experience
• Configuration Management experience
• Hardware Asset Management experience
• Workplace by Facebook

Candidate Resource Dimensions

• Direct Reports:  0
• Budget Responsibility: 0 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
 

Date Posted

21-Apr-2020

Closing Date

19-May-2020

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.