Role Summary:
Fully proficient service professional, managing a complex customer service area through leadership and development of junior team members. Creates an environment to achieve ultimate customer loyalty. Provides leadership in setting and achieving assigned goals in assigned projects, and in the profitable installation, maintenance, and repair of GEHC products, and the growth of the service contract base.

Essential Responsibilities:

• All on site life extensions, repairs and inspection-related service activities for installed equipment, and supervision for construction and commissioning of new and existing equipment, includes generator diagnostics. Able to make Engineering decisions.
• Drive business results and manages customer relationships within area of responsibility.
• Own execution of operational processes.
• Ensures culture of GE Beliefs and integrity.
• Develop strong customer relationships and serve as the interface between customer and all GE Healthcare organizations creating “one GEHC” for the customer.
• Proactively identify customer needs and develop and implement customer specific solutions.
• Lead service delivery that continuously surpasses customer expectations.
• Leverage both internal & external relationships to enhance business performance and customer experiences.
• Promote a safe working environment and ensure compliance with applicable EHS policies and procedures.
• Drive change initiatives as required to improve efficiencies and execute on business commitments.
• Plan and manage projects assigned from time to time for on-time delivery of expected solutions.

Qualifications/Requirements:
1. Bachelor’s degree in Engineering and a minimum 8 years of service/technical support experience.
2. Proven experience in MR field service and in managing customer relationships.
3. Ability to develop and execute multiple priorities and approaches to meet objectives.
4. Exceptional interpersonal skills.
5. Must have a valid driver’s license.

Desired Characteristics:
1. MBA or master’s degree in Engineering or Business Management; and/or certified project manager; and/or experience in managing a P&L or comparable business unit.
2. Proven leadership and ability to orchestrate resources and motivate teams.
3. Direct customer relationship experience.
4. Strong business acumen.
5. An inclusive leader that builds a connection to the workforce through personal involvement and trust.
6. Proven ability to influence and drive change through exceptional communication skills and able to effectively communicate across a distributed workforce.
7. Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals.
8. Understanding of customer/marketplace and drivers that influence customer behavior.
9. Ability to resolve complex issues within functional area and area of expertise.
10. Ability to develop and execute multiple priorities and approaches to meet objectives.
11. Aggressive in continuous learning & growth.

About Us:
GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

Locations: Taiwan, Province of China; Taipei