Eaton’s Critical Power and Digital Infrastructure Division is current seeking a Lead Failure Analysis Engineer to join our service team. This position is based at our Raleigh, NC facility. We are offering a relocation package for this role. As a part of the Failure Analysis Team, this position has responsibility for conducting failure analysis on returned three phase UPS equipment and parts for the Critical Power Solution’s (CPS) Large Systems Technical Support department. The incumbent will perform component level trouble shooting, forensic analysis and write internal & external customer facing reports using derived analysis. This position will also be involved in providing direct technical support through site Escalations and Load Loss calls for on-going, unresolved repairs and will travel to customer sites as determined during the Escalation or Load Loss calls. The Failure Analysis Team is a centralized workforce based in Raleigh, NC. that creates Level 1 Failure Analysis & Level 2 8D Root Cause Analysis reports, provides lessons learned/feedback to quality, engineering, and technical support teams, are responsible for creating customer field service bulletins & delivering customer facing technical documents. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this role, you will: Review vendor failure analysis reports and data for correlation to our root cause analysis. Research and Interpret vendor date codes and component specifications for changes that may contribute to degraded quality of our products. Perform functional testing of undamaged returned parts in STC equipment for the purpose of replicating the original failure scenario. Maintain JIRA instances of equipment identified for failure analysis, track and record root cause of the failure through the resolution of the analysis, issues RMA’s, the tracking of RMA to receipt through to parts disposal. Author level 1 failure analysis reports for post sales three phase products as determined commercially necessary by service, technical support, engineering and the manager of Product Reliability. Assist in coordination and maintaining of the FA queue determining cases that require level 1 or 2 failure analysis. This requires collaboration with engineering, quality, service and the manager of Product reliability. Participate in writing failure analysis reports as determined commercially necessary by service, engineering, technical support and the manager of Product Reliability. Ensure the Failure Analysis Lab and equipment are operating properly to support ongoing failure analysis. Assist in maintaining this equipment as needed. Create new FA test fixtures and testing processes as needed the release of new CPS serviced products. Perform material handling, parts inventory and 5S processes for lab; Functions require physical ability to lift / move parts less than 50lbs., to include use of manual pallet jacks, walk-behind motorized pallet jacks and electric crane to move whole cabinets, pallets of parts, and assemblies. Conducts inspections on returned parts down to the component level as part of the process of determining root cause as well as other forensic analysis techniques. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-LD1 Qualifications Required (Basic) Qualifications: High school diploma or equivalent from an accredited instiitution is required Minimum of 4 years of customer service technician experience Must be legally authorized to work in the United States without company sponsorship Preferred Qualifications: Associate degree in a technical field from an accredited institution Bachelor’s degree from an accredited institution Prior experience working in a service operation’s environment Prior experience supporting technical functions Prior experience working in the Uninterruptable Power Supplies industry 8D Problem Solving background Position Success Criteria: Strong technical, organizational, and interpersonal skills Strong customer focus & commitment to providing world class customer support Ability to multi-task within different software/hardware environments Ability to work with a sense of urgency Ability to comply with on-call status and shift work Intermediate Fundamentals of 1P/3P UPS Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: North America – US/Puerto Rico Organization: CPDI CPS Critical Power Solutions Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time