Eaton’s Critical Power and Digital Infrastructure Division is currently seeking a Lead Field Service Electronics Technician to join our team of world-class customer service professionals. This position is based in the greater Hanover, MD/ Manassas, VA/Richmond, VA area. This position will be located remotely and will work out of a home office within the immediate geographic area. Eaton’s Critical Power and Digital Infrastructure Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our technicians deliver mission-critical solutions to our customers’ most challenging energy management requirements. Position Overview: In this role, you will perform on-site emergency repairs, start-up services and preventative maintenance in a 24/7 on-call environment with regional responsibility. Products to include UPS systems, power distribution units and batteries. You will provide technical support to customers and serve as technical advisor for operational or maintenance aspects of system equipment. This position will be located remotely and will work out of a home office within the immediate geographic area. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Why Eaton? Be a key member of a world-class service organization that recently celebrated 12 consecutive years of growth. Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job. Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions. Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support. Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring. Competitive salary and benefits package including 401K, medical, dental, tuition reimbursement, paid holidays, vacation. Tools including a company vehicle, laptop, hand tools, meters and smartphone. Award winning efforts to recruit and support military veterans and their families. Benefits: We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site. Flexible work options to help balance work/life demands (at participating Eaton sites) Healthcare/retirement savings programs Competitive compensation packages to reward skills and performance Tuition assistance or financial help for ongoing learning and development Health, Dental, Vision & Wellness programs Donation matching (U.S., Canada, Puerto Rico) When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Minimum of 3 years of electrical or electronic industry experience required. High School Diploma or GED from an accredited institution required. Must be legally authorized to work in the United States without sponsorship. No relocation benefit is being offered for this position. This position can be based remotely. All candidates considered must live within 60 miles of the greater Hanover, MD/Manassas, VA/Richmond, VA area. Active Duty Military Service member candidates are exempt from the geographical area limitation Preferred Qualifications: Minimum of an Associate’s Degree in Electrical, Electronics, or related field from an Accredited Institution or currently enrolled in a Bachelor’s degree program from an accredited institution. Minimum 5 years of experience working with Power Systems, Battery Technologies or Electronics. Ability to read schematic drawings and knowledge of troubleshooting, test and repair techniques. Electrical technology Certificate from an Accredited Institution. Position Criteria: Must possess and maintain a valid and unrestricted State Driver's license. Must have ability and willingness undergo and pass customer entrance requirements, which may include, but is not limited to, periodic background checks and drug screenings. Ability to work with other CSEs and take directions from the lead CSE on site. Incumbent may be required to perform the following tasks, but not limited to, frequent, occasional, or seldom: repetitive lifting/carrying; pushing/pulling; standing; climbing; squatting; bending; kneeling; or driving extended distances. Ability to lift up to 75lbs. Good understanding of single phase and three-phase circuit theory; analog and digital electronic circuit theory; and microprocessor controls and programming. Understand how to use Oscilloscope. Understand how to perform phase rotation and phase alignment checks. Basic understanding of network functionality and sealed and wet celled battery theory and application. Understand the proper use of hand-tools, and when it is appropriate to use insulated tools. Understand need for safety and comply with company and customer rules on safety. Must demonstrate proficiency on products and field processes before being dispatched to the field. Must provide high quality of service. Self-starter and motivator. PC Proficiency including knowledge of Microsoft Windows, Office, and Outlook. Proven/Strong written and oral communication skills. Frequent travel to customer sites is required, with up to 75% of drive-time expected. This position is subject to customer site entry requirements which include the requirement to be fully vaccinated for COVID-19. The candidate(s) hired under this posting must provide evidence of full vaccination as defined by CDC guidelines, or request a medical, pregnancy or religious accommodation exempting them from the requirement. Vaccination status will not be verified until after an offer of employment is provided, and candidates may also request a medical, pregnancy or religious accommodation at that time. What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: North America – US/Puerto Rico Organization: CPDI CPS Critical Power Solutions Division Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Remote Does this position offer relocation?: No Travel: Yes, 25 % of the Time