Eaton’s Electrical Engineering Service & Systems Division is currently seeking a Lead Field Service Representative to join our team. This position is based in our Chandler, AZ facility. Only candidates within a 50-mile radius of the listed facility will be considered. Eaton’s Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering.  Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting-edge technology and engineering techniques.  We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this function you will: Provide field service engineering and technical assistance to customers in areas of installation, testing, startup, maintenance, repair, training, and modification of electrical power distribution equipment. Self-manage assigned projects for electrical equipment Provide timely, detailed, and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation. Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations Provide customers basic application information via phone or on-site consultation and be available for 24-hour x 7 days a week on-call duty and respond to emergency situations with minimal notification. Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer. Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints. Skilled proficiency in one or more of the following: Intermediate Protective Relays Advanced PQ Measurements Disaster Recovery Rotating Machinery Protection & Control Design When we embrace the different ideas, perspectives, and backgrounds that make each of us unique, we as individuals and as a company are stronger. Qualifications Basic Qualifications: High School Diploma or higher with a minimum of 7 years of field service experience evaluating and servicing electrical distribution or control systems Must be able to work in the United States without company sponsorship now or in the future Must reside within a 50-mile radius of the work location(s) listed on this posting as no relocation is being offered Preferred Qualifications: Bachelor's degree in engineering (electrical, mechanical, or engineering technology) Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable. Electrical Contractor’s license Professional Engineering license General Contractor’s license Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above. Job: Engineering Region: North America – US/Puerto Rico Organization: ESSG EESSD Electrical Engrg Svcs Systems Div Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: Yes, 25 % of the Time