Eaton’s Engineering Service & Systems Division is seeking a Lead Field Service Representative (FSR) to join our team. This position is based at our Pleasanton, CA, Roseville, CA or Reno, NV locations. Relocation assistance will be provided. Eaton’s Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of filed services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today’s cutting edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities. The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The responsibilities of this position include overseeing day-to-day operations of the office, including field service manpower, engineering and sales support for the operation. Requiring minimal supervision, the Operations Engineer will assist in managing the District’s job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required. The Engineer will assist the District Manager and Coordinator in developing short term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations. ESSENTIAL FUNCTIONS & DIMENSIONS The Operations Engineer regularly works with and provides technical support for Field Service Representatives and Operations Coordinator as they execute jobs. Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer’s satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others. Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation. Become computer efficient using laptops provided and mastering all required software. Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls. Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. Provide customers basic applications information via phone or on site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification. Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer. Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints. Proven customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction. Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites. POSITION CRITERIA: Candidate requires minimal supervision to manage the District’s job schedule and backlog Candidate must demonstrate strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities. Demonstrated ability to develop and maintain customer relationships and resolve complaints. Demonstrates financial and commercial knowledge. Strength in leadership and coaching/mentoring of both field and office personnel. Knowledge and understanding of the Electrical and EESS industry, products and solutions. Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations Submit to periodic customer required background and drug screenings Must possess and maintain a valid and unrestricted driver’s license Legally authorized to work in the United States without company sponsorship Must be able to obtain and maintain a valid TWIC authorization Must be able to complete and maintain internal safety certification. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. Qualifications Required (Basic) Qualifications: Associates degree OR military experience OR Field Service experience required Minimum 5 years experience leading and managing field crews Relocation assistance will be provided for candidates living outside 50 miles of the following Eaton locations: Pleasanton CA, Roseville, CA or Reno, NV. Active Duty Military Service member candidates are exempt from the geographical area limitation. Candidates must be legally authorized to work in the United States without out company sponsorship, now or in the future. Preferred qualifications: Candidate must demonstrate strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities. Demonstrated ability to develop and maintain customer relationships and resolve complaints. Demonstrates financial and commercial knowledge. Strength in leadership and coaching/mentoring of both field personnel Knowledge and understanding of the Electrical and EESS industry, products and solutions. Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems is highly desirable. Experience performing power quality measurements, troubleshooting, and analysis is highly desirable. Experience with protective relays is highly desirable. Electrical Contractor’s License Professional Engineering License General Contractor’s License Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: AccommodationsForApplying@Eaton.com We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. **Eligible for the enhanced EESS referral program #LI-CM1 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Engineering Region: North America – US/Puerto Rico Organization: ESSG EESSD Electrical Engrg Svcs Systems Div Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: Relocation from within hiring country only Travel: Yes, 10 % of the Time